Client Success Director

About NeonPixel

NeonPixel is an agile, rapidly expanding performance marketing agency specializing in CTV, Linear, and programmatic media. Our client success is measured by tangible revenue growth and business impact rather than mere impressions. Our team is lean, fast-paced, and collaborative with a strong commitment to high-quality service and client partnership.

Role Overview

As a Client Success Director, you will manage a portfolio of key accounts, cultivating trust-based partnerships and driving continuous client growth. You will play an integral role in analyzing campaign data, optimizing performance, and tailoring strategies uniquely suited to each client’s goals.

Key Responsibilities

• Oversee client relationships end-to-end, delivering clear and proactive communication regarding campaign status and future plans.
• Conduct detailed analysis of campaign data to identify success factors and areas for improvement, translating findings into strategic recommendations during performance reviews.
• Manage daily campaign monitoring and optimization to ensure ongoing performance enhancement and informed client discussions.
• Develop customized marketing strategies per client instead of using generic playbooks, adjusting for individual business objectives.
• Detect and pursue growth opportunities within existing accounts, including introducing additional NeonPixel services when beneficial.
• Collaborate with the Sales team to ensure smooth onboarding of new clients and fulfilled promises post-sale.
• Stay updated on trends in performance marketing and CTV, proactively suggesting innovative ideas to clients ahead of their requests.

Qualifications

• Minimum of 7 years in performance marketing, with experience in ecommerce or retail brand management or agency roles.
• Proven direct management of $3M–$5M+ digital marketing budgets with full accountability for business outcomes.
• Strong understanding of key marketing metrics including CPA, ROAS, CVR, and incremental conversions; experience with programmatic and television advertising is advantageous.
• Exceptional interpersonal skills with the ability to engage senior budget-holding client stakeholders and forge genuine partnerships.
• Proficient in DSP platforms and project management tools, with excellent written and verbal communication abilities.
• Adaptable and self-driven with a readiness to operate in a dynamic, evolving environment that challenges conventional norms.
• Fluent in implementing AI strategies within marketing contexts.

Compensation and Benefits

• Competitive base salary ranging from $140,000 to $160,000 annually.
• Bonus structure with uncapped earning potential rewarding performance and value creation.
• Comprehensive healthcare benefits.
• 401(k) retirement savings plan.
• Fully remote position with a $250 monthly coworking space stipend.

Additional Information

Applicants must meet the stated qualification criteria as we prioritize candidates whose resumes clearly reflect required experience, leadership qualities, and role suitability. This position supports a flexible fully remote working environment within the United States.