Client Specialist

Overview

Afari Travels in Nigeria is recruiting a Client Experience Officer dedicated to fostering strong client relationships and ensuring seamless service throughout the customer journey. This position involves managing communications, follow-ups on proposals, and resolving client issues, while bridging coordination between clients, Sales, and Travel Operations teams.

Key Responsibilities

• Handle daily client communications via approved platforms such as WhatsApp, email, phone calls, and designated communities.
• Follow up with clients on proposals to confirm receipt, clarify queries, and assist the Sales team in closing deals.
• Generate inbound leads from inquiries and community interactions, track them, and direct qualified prospects appropriately.
• Conduct regular client check-in calls to update them, nurture relationships, and address potential concerns proactively.
• Monitor service delivery, resolve issues promptly, and de-escalate client complaints.
• Manage post-service engagement by collecting feedback and compiling experience reports.

Qualifications & Skills

• Possess an HND or higher degree in any discipline.
• Have 1–3 years of experience in client support, client experience, client relations, or service operations.
• Prior background in travel, hospitality, tourism, or service industries is advantageous.
• Exhibit strong verbal and written communication abilities.
• Capable of managing multiple client interactions and follow-ups simultaneously.
• Familiarity with tracking proposals, leads, and support tickets.
• Demonstrate good organization and record-keeping competencies.
• Basic proficiency in using CRM systems or tracking tools.

Additional Details

Salary range for this role is between 150000 and 400000 Nigerian Naira per month.