Client Services Coordinator

About the Role

The Client Services Coordinator at Lifelong, a community health organization focused on accessible health and food services, serves as a pivotal part of the team in Everett, WA. This full-time, non-exempt union position operates weekdays from 8:30 AM to 5:00 PM onsite, supporting client service delivery and office operations to promote health equity.

Key Responsibilities

• Handle incoming calls to the main office phone, redirecting and managing mail and faxes efficiently.
• Assist clients, vendors, and the public to understand and utilize Lifelong's services effectively.
• Manage agency referrals, processing both internal and external requests for services.
• Prepare new clients for service engagement by setting expectations, collecting eligibility documentation, and addressing access barriers.
• Coordinate client intakes with case managers and maintain accurate electronic records and completed eligibility assessments.
• Maintain a clean and welcoming office environment including preparation for events.
• Greet visitors in the front lobby and facilitate staff introductions as required.
• Support staff in distributing supportive services with logging and database documentation.
• Provide clients with information about community resources.
• Maintain office supplies, ordering and verifying received materials, and organizing shared office equipment.
• Submit and track IT and facilities maintenance tickets, coordinating with relevant departments to resolve issues.
• Schedule and facilitate vendor visits for deliveries, repairs, and maintenance.
• Lead safety training and drills for office personnel, participate in safety committee activities, maintain safety supplies, and report safety concerns.

Required Qualifications and Attributes

• Demonstrated clear and professional communication skills, both verbally and in writing, with a strong customer service orientation.
• Comfort with diverse populations, including various abilities, races, classes, genders, and sexual orientations.
• Ability to operate calmly in stressful situations using crisis management and de-escalation techniques.
• Self-motivated with strong organizational skills to manage multiple priorities independently.
• Collaborative team player able to advocate respectfully for systemic improvements across different systems.
• Flexibility in adapting to shifting priorities while maintaining a client-centered focus.
• Proficient in Microsoft Word, Excel, and experienced in database entry and electronic document management with accuracy.
• Openness to professional growth and constructive feedback.

Education and Experience

• High school diploma or equivalent combination of relevant education and experience.
• Previous experience in healthcare services administration, advocacy groups, or similar roles preferred.

Benefits

• Medical, dental, and vision insurance coverage.
• Paid vacation starting at three weeks in the first year, sick leave, and two personal days annually.
• 401(k) retirement plan with matching contributions.
• Flexible spending accounts, life insurance, and long-term disability options.
• Mass transit subsidy and 15 paid holidays per year.

Work Environment and Other Requirements

• New hires working directly with clients must complete TB testing within 30 days of starting and annually thereafter.
• Employment contingent on successful criminal background check; additional checks may be required for some programs.
• Office work environment includes extended desk and computer use, occasional standing, walking, light lifting up to 20 pounds, and attendance at occasional events outside normal hours.

About Lifelong

Lifelong is dedicated to removing barriers to health with compassion to ensure no one faces illness or injustice alone. With 40 years of experience fighting health disparities, Lifelong offers food and nutrition services, healthcare navigation, aging and disability support, and connections to housing and essential resources. The organization values diversity, equity, and inclusion and encourages applicants who may not meet every qualification but are passionate about the mission to apply.

Equal Opportunity Statement

Lifelong is committed to fostering an accessible and culturally competent workplace and prohibits discrimination based on legally protected characteristics including race, religion, gender identity, sexual orientation, disability, and veteran status among others.

Disclaimer

Job descriptions do not create employment contracts but clarify essential functions and minimum requirements. Lifelong maintains at-will employment status, allowing termination for lawful reasons. Job duties may be adjusted as necessary to meet organizational needs.