Client Manager - Singapore

Company Overview

Modern Health is a pioneering mental health benefits platform designed for employers, offering a comprehensive suite of support including one-on-one sessions, group coaching, and self-service digital tools addressing emotional, professional, social, financial, and physical wellness—all within a unified platform. Backed by prestigious investors such as Kleiner Perkins, Founders Fund, and Y Combinator, Modern Health has quickly achieved Unicorn status and is committed to helping people thrive throughout their mental health journey.

Culture and Values

• Fosters a community-driven atmosphere emphasizing empathy, accountability, and a drive to succeed.
• Maintains a strong commitment to excellence and innovative solutions tailored to customer needs.
• Promotes transparent communication and mutual accountability to support trust and professional growth.
• Encourages selflessness and collaboration within a diverse, supportive environment.
• Values proactive problem-solving and empowers employees with decision-making autonomy in a fast-paced setting.

Job Role

The Client Success Manager will oversee employer accounts across the Asia-Pacific region, managing relationships with Fortune 500 companies from onboarding through renewals. This role requires collaboration with senior HR and business leaders, acting as a product expert and strategic consultant to enhance platform adoption and client growth. Positioned in Singapore, this fully remote role reports to the Vice President of Client Success and demands in-timezone work for effective client engagement.

Key Responsibilities

• Manage a portfolio of enterprise clients as the primary Modern Health representative for key customers.
• Develop and nurture relationships with global stakeholders, including benefits managers, HR executives, and consultants.
• Support sales efforts by representing the customer success function and promoting partnership benefits.
• Lead regular strategic global account meetings and collaborate closely with US counterparts to ensure regional consistency.
• Co-design and implement tailored program strategies aligned with client benefit offerings.
• Promote and drive engagement with mental wellness programs to create client advocates and case studies.
• Serve as the go-to contact for product updates and urgent client issues within the local market.
• Account for cultural differences in managing global client relationships.
• Provide local implementation assistance alongside US-based teams.
• Deliver customized Benefit Overview training sessions and lead quarterly and annual business reviews including reporting.
• Utilize tools such as Looker, Gainsight, and Salesforce to analyze client health, identify risks, and guide decisions.
• Drive measurable outcomes in engagement, wellness impact, retention, renewals, and product uptake through data-informed strategies.
• Collaborate across product, operations, sales, and clinical teams to ensure client success and platform adoption.

Candidate Profile

• Minimum eight years’ experience managing large-scale client relationships or HR-focused sales in B2B tech; knowledge of employer benefits and healthcare preferred.
• Demonstrated success managing 30+ customer accounts with senior leadership involvement.
• Fluent in English; additional APAC region languages are a bonus.
• Strong track record in retention, renewal, and expansion with excellent negotiation and relationship-building capabilities.
• Proficient at strategic account planning, risk identification, issue resolution, and high-impact presentations.
• Expertise in customer data analytics with hands-on experience using Salesforce, Gainsight, and Looker.
• Adaptable, proactive, detail-oriented, coachable, and able to operate independently in dynamic environments.
• Committed to improving healthcare outcomes and advancing mental wellness aligned with company mission.

Compensation and Benefits

• Statutory employment benefits compliant with Singapore regulations.
• Access to Modern Health coaches and therapists via the platform.
• Generous paid time off, company-wide collective pause days.
• Parental leave policies supporting family needs.
• Professional development allowance to support continued learning and growth.
• Annual wellness stipend to encourage holistic well-being.
• New hire stipend to assist with home office setup.
• Participation in a vibrant community with virtual events, ERGs, and team-building activities.

Additional Information

This role is strictly for candidates residing in Singapore with authorization to work there, including Singaporean residents. The position is fully remote but requires working within Singapore time zone hours to maintain effective collaboration and client engagement. The company values inclusivity and diversity and encourages applications from all qualified individuals.