Client Advisor - Tiffany & Co. at Selfridges London

About Tiffany & Co.

Since 1837, Tiffany & Co. has focused on creating exceptional jewelry and inspiring customers to celebrate and express love in all its forms. The company values a daring vision paired with an entrepreneurial approach, honoring heritage while aspiring for future growth. We seek thoughtful, curious, and optimistic individuals who strive to deliver excellence and uphold our rich legacy.

Role Overview

As a Client Advisor at Tiffany & Co., you will welcome clients into the Tiffany experience and aim to exceed individual and store sales targets by inspiring customers to dream and celebrate meaningful moments. Building lasting personal connections with clients is key.

Responsibilities

• Provide exceptional service consistent with luxury standards and etiquette.
• Adopt an entrepreneurial approach to surpass sales goals and key performance indicators.
• Serve as a trusted advisor, creating client development plans that drive sales, cross-sales, and customer loyalty through memorable experiences.
• Ensure strict adherence to Tiffany and LVMH operational procedures, including inventory management, reservations, transfers, and care services.
• Foster an inclusive and supportive team culture based on the belief that people make the difference.
• Communicate Tiffany’s heritage and craftsmanship through authentic brand storytelling.
• Engage clients and team members by asking meaningful questions and building durable relationships.
• Elevate client experiences by anticipating and celebrating special occasions with personalized and attentive service.
• Maintain professionalism, adaptability, and openness to feedback.
• Demonstrate resilience when facing new challenges and embrace innovative practices.
• Promote a positive, ambitious, and collaborative environment filled with joy.

Candidate Profile

• At least three years of experience in luxury retail or related client-facing roles such as hospitality.
• Proven ability to achieve sales targets and nurture a varied client portfolio in an omnichannel luxury setting.
• A passion for luxury retail environments; knowledge of jewelry or watches is advantageous.
• Strong interpersonal skills coupled with a collaborative and service-oriented mindset.
• Experience implementing sales strategies and clienteling efforts.
• Comfortable using digital and omnichannel customer engagement tools.
• Proficient with Point of Sale systems, customer tracking applications, and Microsoft Outlook.
• Willing and able to work flexible hours including evenings, weekends, and holidays.
• Legal authorization to work in the United Kingdom is required.

Preferred Qualifications

• Bachelor’s degree or equivalent higher education.
• Qualification or coursework from the Gemological Institute of America (GIA), such as a Graduate Gemologist degree.
• Multilingual abilities are desirable.

Commitment to Diversity & Well-being

Tiffany & Co. embraces diversity, equity, inclusion, and belonging as foundational values supporting our workforce and community. We promote an inclusive environment where diverse perspectives thrive and foster continuous growth. Comprehensive employee benefits include support programs for mental, emotional, physical, and financial health, parental and adoption assistance, competitive remuneration, medical and dental coverage, pension schemes, and paid time off, ensuring a supportive workplace for all.