Claims Handler - APA Personal & Commercial

Role overview

This opportunity is with a respected Irish insurance company that is expanding its claims function. The position is based in Dublin 12 with a hybrid setup, requiring two days per week in the office. It reports to the Claims Manager and offers a salary in the range of €34,000 to €40,000.

The employer is open to candidates already working in claims as well as insurance professionals who want to move into a claims-focused position. Comprehensive training will be provided.

What you will do

• Handle motor claims from first notification through to settlement, taking responsibility for each file, collecting the necessary details, assessing liability, and resolving claims within your decision-making authority.
• Act as the primary contact for customers, brokers, and external service partners, supporting them clearly and professionally throughout the claims process.
• Make sound decisions, identify warning signs of possible fraud, and maintain precise and complete records.
• Work closely with teammates, support workload management, and contribute to a constructive team culture.
• Coordinate with loss adjusters, solicitors, and other relevant third parties where required.
• Take part in training, project work, and ongoing improvement initiatives.

Candidate profile

• Previous experience in claims handling or broader insurance experience within a broker or insurer environment.
• APA qualification in Personal & Commercial is mandatory.
• Clear communication skills and strong organisational ability.
• A practical, problem-solving mindset with a strong focus on customer service.
• A proactive attitude and a collaborative approach to teamwork.

Package and benefits

• Permanent, full-time employment.
• Hybrid working arrangement with two office days per week.
• Performance bonus of up to 8%.
• Pension contribution of up to 8%.
• Reduced rates on car and home insurance.
• Contribution toward health insurance.
• Lunch allowance.
• Wellness allowance.
• Supportive colleagues, continuous learning, and genuine progression opportunities.

Additional information

If this sounds like the right next step, interested candidates are invited to get in touch to discuss the role further.

Contact details provided in the source included a phone number and email address for direct outreach.

By submitting an application, candidates agree to the secure storage of their CV in the recruiter’s applicant tracking system (ATS), Bullhorn. The recruiter notes that it supports candidates in finding suitable roles in their area of expertise and managing their recruitment process.