Claims Call Center Representative

About the Role

Zurich North America is looking for confident, proactive, and customer-focused professionals to join its Claims Call Center team in early August 2026. This position is fully remote, including the training period, and the program includes six weeks of structured onboarding to help you get ready for the role.

Zurich is a global multi-line insurer serving individual customers, small businesses, mid-sized and large organizations, and multinational corporations across local and international markets.

To be considered, candidates must live in the United States. The preferred time zones for this role are CST, PST, and MST.

What You’ll Do

• Receive and handle first notice of loss claims through Zurich’s phone-based and non-phone reporting channels, making sure each report is processed accurately and on time.
• Tackle more complex claims questions and issues, deciding when to escalate or involve others so customers and coworkers receive clear guidance and effective support.
• Work with internal teams and external clients to share information, verify details, and resolve questions or concerns efficiently.
• Share observations and suggestions with the team to help strengthen customer care quality.
• Work in line with Zurich’s risk and compliance procedures at all times.

Working Hours and Schedule

• The shift is 8 hours long and falls within the operating window of 7:00 AM to 7:00 PM, Monday through Friday, Central Standard Time.
• This is a fully remote position, and remote work also applies during training.

Compensation and Benefits

• Annual merit increases and bonus opportunity.
• Potential eligibility for overtime pay.
• PTO package.
• 401(k) match.
• Career mobility opportunities.
• Medical, vision, and dental coverage.

Pay Details

The hourly pay range for this role is $17.79 to $21.64. The role is also eligible for a short-term incentive bonus of 5%.

Compensation is determined by role, location, skills, and experience, and may vary based on local requirements. Candidates whose salary expectations are above the listed range are still encouraged to apply.

Required Qualifications

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Experience with data entry.

Preferred Qualifications

• 6 months of call center experience.
• Strong data entry ability and typing speed of 32 WPM or higher.
• Comfort using Windows-based operating systems and Microsoft Office.
• Ability to move quickly and accurately between multiple screens and browsers.
• Good comprehension skills and a professional manner.
• Strong verbal and written communication skills.
• Excellent attention to detail and solid problem-solving ability.
• Insurance knowledge is an advantage.

Work-From-Home Setup Requirements

• A dedicated workspace that is quiet and free from distractions.
• A stable high-speed internet connection with at least 5 Mbps upload and 10 Mbps download.

Additional Information

Hiring is planned for early August 2026. Training lasts 6 weeks. The company offers equal opportunity employment and does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other protected characteristics under applicable law.

Zurich follows 18 U.S. Code 1033. The company does not accept unsolicited CVs from agencies; preferred vendors are expected to use the Recruiting Agency Portal.

Remote working is available. Employment sponsorship is not offered. Listed virtual office locations include Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington State, and Wyoming.

Why Zurich

Zurich values new ideas and real-world experience, and provides a supportive environment focused on growth and inclusion. The organization has more than 150 years of experience in risk management and serves 25+ industries, including 90% of the Fortune 500.