Claims Analyst

About the Role

Join AIA Singapore in a pivotal role dedicated to supporting claims processes across assigned channels. As a Claims Analyst, you will play a crucial part in delivering reliable claims advisory and settlement services, aligning with AIA's mission to help a billion people live healthier, longer, and better lives by 2030.

Key Responsibilities

• Process and approve claim settlements within designated authority limits.
• Respond promptly to all claims-related enquiries to ensure excellent service.
• Collaborate with brokers, corporate clients, and One-Stop Service (OSS) teams on claims issues, queries, and complaints.
• Coordinate with healthcare providers and Third-Party Administrators (TPAs) to facilitate claims operations.
• Conduct presentations for brokers and corporate clients detailing claims processes.
• Maintain and track operational statistics for claims reporting purposes.
• Handle escalated claims issues, exceptional cases, and appeals with professionalism.
• Perform audits and reviews of claims as assigned to uphold process integrity.
• Complete tasks assigned by the Team Lead and Head of Claims efficiently.
• Manage escalations and requests from various internal teams, brokers, and clients.
• Carry out claims data analysis to identify trends and gaps to support proactive claims management.
• Plan and execute User Acceptance Testing (UAT) scenarios for digital initiatives and system enhancements.
• Support internal and external projects and enhancements related to claims management.

Candidate Requirements

• Degree holder preferably in Business or related fields.
• At least 3 years of experience in Employee Benefits Claims, Medical Claims, or Third-Party Administration management.
• Strong analytical and problem-solving capabilities with a keen interest in digitalization and operational system efficiency.
• Excellent verbal and written communication skills complemented by strong interpersonal abilities.
• Ability to manage multiple tasks, meet tight deadlines, and thrive in a fast-paced environment.
• Self-driven, highly organized, able to work independently with focused goal orientation.
• Experience in data analysis considered a valuable asset.

Additional Information

This position supports AIA’s vision of creating a healthier future by fostering community wellbeing through innovative insurance solutions. Applicants must provide all required personal data accurately to be considered for this opportunity.

About AIA

With over 100 years of history in the Asia-Pacific region, AIA dedicates itself to meeting the evolving needs of customers. Our purpose is to help millions enjoy healthier, longer, and better lives through continuous innovation and impactful customer experiences.

Join Our Team

AIA empowers its employees to strive for excellence, encouraging personal and professional growth to make a meaningful impact in customers’ lives and the community. We are committed to fostering a vibrant, diverse, and inclusive environment where everyone can succeed.