Chief Technology Operations Officer

Company Overview

PT Wahana Ottomitra Multiartha Tbk. is a well-established financial services organization headquartered in Indonesia and operating in the multifinance space. The company provides financing solutions to a wide range of customers across both consumer and commercial segments. As a publicly listed business, it places strong emphasis on sound governance, dependable execution, and practices that support long-term sustainability. Innovation, disciplined risk oversight, and a customer-first approach are key to how the company competes in the financial sector. This is a dynamic environment where technology and operations play a central role in business performance and future growth.

Role Summary

The Chief Technology Operations Officer is a full-time remote leadership position focused on directing the company’s technology operations and ensuring they support broader business goals. The role is responsible for guiding the planning, rollout, and ongoing improvement of the technology platforms that underpin finance, risk, customer service, and core operational workflows. The position partners closely with executive leadership to steer digital transformation efforts, improve service quality, and keep technology operations aligned with sustainable growth objectives.

What You Will Do

• Lead the IT operations function and ensure day-to-day service delivery runs smoothly across the organization.
• Oversee the performance, stability, and optimization of systems that support key business and operational processes.
• Ensure data protection, information security, and compliance requirements are consistently met.
• Work with business and functional leaders to rank and coordinate technology priorities.
• Track operational indicators and use them to identify opportunities for improvement.
• Drive continuous enhancement in technology processes, efficiency, and reliability.
• Manage relationships with external vendors and service providers.
• Own budgets connected to technology infrastructure, platforms, and services.
• Support and shape digital transformation initiatives with the executive team.
• Make sure technology operations contribute to strong customer experiences and long-term business resilience.

Qualifications and Experience

• Strong communication and interpersonal skills to work effectively with senior stakeholders, internal teams, and outside partners.
• Solid analytical ability along with financial understanding to evaluate data and support technology investment decisions.
• Proven operations leadership experience in managing large-scale technology environments and improving service efficiency.
• Strategic leadership background, including exposure to IT governance, transformation programs, and risk oversight.
• Substantial experience in senior technology or operations roles within financial services or another regulated industry is highly desirable.
• Strong knowledge of enterprise IT infrastructure, cloud platforms, cybersecurity, and compliance frameworks is preferred.
• A bachelor’s or master’s degree in Information Technology, Computer Science, Engineering, Business, or a related discipline is an advantage.
• Demonstrated success in leading remote teams, handling complex initiatives, and improving operational outcomes.

Additional Information

This is a remote, full-time leadership opportunity. No specific salary, notice period, number of openings, or start date was provided in the source material.