Chief Operating Officer

About the Role

We are seeking an energetic and hands-on Chief Operating Officer to lead operational excellence within our organization based in Orlando, Florida. This leadership role will focus on boosting productivity, efficiency, and profitability by overseeing diverse facets of the company’s daily activities and guiding teams across multiple departments.

Key Responsibilities

• Develop and deliver the annual operational forecast and strategic plan.
• Supervise and assess daily operations including logistics, delivery, customer service, manufacturing coordination, warehousing, and corporate functions.
• Spot new market opportunities to drive business growth and present strategic recommendations to the CEO grounded in thorough market analysis.
• Enhance delivery and fulfillment processes encompassing scheduling, routing, installation coordination, customer engagement, and problem resolution.
• Set defined KPIs, service levels, dashboards, and accountability frameworks throughout departments to foster consistency and performance.
• Construct a structured customer service department that ensures timely client follow-ups, escalation protocols, response time benchmarks, and measurable team standards.
• Identify and resolve operational inefficiencies, communication gaps, and service breakdowns through effective solutions.
• Reorganize systems, roles, processes, and reporting channels to increase operational rigor and accountability.
• Lead the selection and adoption of CRM, workflow, scheduling, and management systems.
• Establish a consistent operating rhythm including leadership meetings, performance assessments, and adherence to actions and commitments.
• Collaborate closely with executive leadership—CEO, CFO, and department heads—to enhance profitability, scalability, employee output, and customer satisfaction.

Ideal Candidate Profile

• Proven operational leadership in companies generating $50 million to $150 million in revenue.
• Extensive experience in logistics, delivery, fulfillment, warehousing, installation, or field service environments.
• Background managing scheduled residential or commercial delivery operations such as furniture, appliances, HVAC, building materials, or similar large-item fulfillment sectors.
• Strong customer service management skills with expertise in KPI creation, escalation handling, client engagement routines, and team accountability measures.
• Familiarity with manufacturing, distribution, consumer products, or multi-site operations.
• Demonstrable success implementing systems, CRM solutions, operational procedures, and management reporting tools.
• An entrepreneurial, hands-on leadership style with the ability to rotate between strategic planning and on-the-ground operational tasks across various departments.
• High-energy, results-oriented, and able to impose structure within a dynamic, fast-paced entrepreneurial setting.
• Experience working with international suppliers, particularly in Europe or Asia, involving complexities like tariffs, currency exchange, and global sourcing is an additional advantage.

Additional Information

This is an onsite position located at our Orlando facility, requiring the candidate to actively engage at all organizational levels and own operational delivery.