Chief Operating Officer – Head of Operations – Strategic Communications Consultancy

About the Company

We are a prominent UK-based strategic communications consultancy seeking a Chief Operating Officer (COO) or Head of Operations to oversee and ensure the efficient day-to-day functioning of the agency. This role involves close collaboration with the senior leadership team and Managing Director.

This position is ideal either for a communications expert aiming to transition into a more operational capacity within a prestigious, award-winning reputation management firm, or for an operations specialist with experience in marketing or communications agencies.

Key Responsibilities

• Oversee the daily operational activities of the agency for seamless execution.
• Develop and maintain documented, efficient, and scalable operational processes.
• Coordinate internal projects and initiatives focused on business improvements.
• Assist in rolling out leadership decisions and strategic goals.
• Track and evaluate operational performance to identify areas for enhancement.
• Maintain and update operational policies, procedures, and guidance documents.
• Manage vendor relationships, including serviced office and facilities providers.
• Promote a productive and professional work environment.
• Control office budgeting and expenditure related to operations.
• Utilize artificial intelligence tools to boost operational productivity and quality.

Candidate Requirements

• Proven experience in operational management, preferably within a communications consultancy.
• Capability to collaborate with senior management, handle multiple projects, and possess strong commercial insight.