Chief Operating Officer (COO)

About the Role

Our client is a rapidly expanding paid advertising agency focused on performance marketing through Meta, Google, and TikTok. They seek a full-time Chief Operating Officer (COO) to lead the agency's operational activities and support scaling efforts across North America. This is a fully remote role with a requirement to operate within the EST time zone.

Key Responsibilities

• Manage daily agency operations including oversight of Project Management and Ad Management teams.
• Handle a personal portfolio of client accounts as a hands-on Project Manager from onboarding through monthly reports.
• Ensure all advertising campaigns achieve client key performance indicators and quality benchmarks.
• Maintain and improve standard operating procedures (SOPs), workflows, and technology tools such as Monday.com, Slack, Google Workspace, Databox, Fireflies.ai, and Canva.
• Lead regular meetings including weekly delivery sessions, project management stand-ups, and internal reviews.
• Identify and resolve operational challenges to enhance efficiency and client satisfaction.
• Participate in recruiting, onboarding, and training new employees.

Candidate Profile

• Minimum five years' experience in operations, project management, or account management within a paid advertising or performance marketing agency.
• Strong, proven track record managing client accounts directly.
• In-depth knowledge of Google Ads, Meta Ads, and TikTok Ads platforms.
• Experience leading remote teams and facilitating communication among ad managers, leadership, and clients.
• Capable of balancing direct client account management alongside running overall operations.
• Expertise in developing, implementing, and enforcing SOPs.
• Advanced skills using Monday.com, Slack, and Google Workspace.
• Excellent communication, organizational, and problem-solving capabilities.
• Fluent in spoken and written English.
• Available full-time (40 hours per week) aligned with the EST time zone.

Compensation and Benefits

• Monthly salary of $4,000 USD with additional performance-related bonuses.
• Remote-first, flexible work environment encouraging autonomy.
• Prospects for career growth as the agency expands.
• Opportunity to collaborate directly with the Founder and CEO, working on premium luxury and professional brand accounts.