Chief of Staff – India

About Fynd

Fynd is a pioneering technology company that began at the convergence of technology and retail, aiming to bring technology to the least penetrated sector. Over time, it has evolved into one of India's largest retail technology platforms. The company creates intelligent software systems that manage entire business operations autonomously, covering areas such as manufacturing, marketing, logistics, commerce, and quality control. Currently, Fynd is expanding beyond retail into fields like manufacturing, generative media, physical AI, and healthcare.

Position Summary

The Chief of Staff to the Chief Business Officer (CBO) acts as a key strategic partner, facilitating the CBO’s effectiveness through driving critical strategic initiatives, overseeing business planning, ensuring operational excellence, fostering cross-department collaboration, and aiding in executive-level decisions. This role coordinates major business priorities to ensure execution is timely and organizational performance is enhanced.

Key Responsibilities

• Collaborate with the CBO to establish business priorities on annual, quarterly, and monthly horizons.
• Develop actionable execution plans from strategic objectives with defined ownership and milestones.
• Lead important cross-functional initiatives that contribute to business growth and improved operations.
• Proactively identify risks, operational blockers, and opportunities, suggesting solutions accordingly.
• Support executive decision-making by delivering data-driven analysis.
• Analyze business metrics including performance, revenue trends, productivity, and operational indicators.
• Monitor key business metrics to enforce accountability across different teams.
• Prepare executive dashboards, detailed performance reports, and insightful data recommendations.
• Work closely with departments such as Product, Engineering, Operations, Finance, and Growth to maintain alignment on strategic projects.
• Serve as the central coordinator and problem-solver for high-priority cross-department programs.
• Lead major strategic projects including new business launches, go-to-market strategies, operational shifts, and market expansions.
• Conduct detailed market research, competitive analysis, and business assessments to inform strategic direction.

Required Qualifications and Skills

• Over 10 years of experience in management consulting, business strategy, operations management, PMO, or executive office roles within fast-growing tech companies.
• Background in Commerce, Retail, Marketplace platforms, SaaS, or Consumer Technology sectors.
• Preferred educational qualifications include a Bachelor’s degree in Engineering from a leading institute or an MBA from a top business school.
• Excellent analytical capabilities and structured problem-solving techniques.
• Proven record managing complex, cross-functional projects.
• Exceptional stakeholder engagement and communication skills.
• Ability to navigate ambiguous situations and work independently.
• Strong financial understanding and comfort with decisions made on data insights.
• Experience in business planning, managing Profit & Loss, or growth strategy is advantageous.

What Fynd Offers

• Boundless growth opportunities with a culture that promotes innovation, embraces challenges, and supports continuous learning.
• Empowerment to take initiative and shape your career while contributing to new products and global expansions.
• Learning Wallet program enabling reimbursement for external courses or certifications to enhance skills.
• A workplace culture focused on team-building, community engagement, and biannual events celebrating success and collaboration.
• Comprehensive health insurance covering employees, spouses, children, and parents to ensure wellness.
• Collaborative and creative work environment based out of the office five days a week to foster open communication and innovation.