Chief of Staff & Business Operations

About the Company

Join a pioneering artificial intelligence firm dedicated to revolutionizing the management of commercial buildings. This fast-expanding Australian AI company offers a platform that empowers property owners, facilities managers, and operators to enhance energy efficiency, automate decisions, minimize operating expenditures, and boost building performance through advanced analytics.

Role Summary

We are seeking a highly capable Chief of Staff & Business Operations to serve as the strategic and operational partner to the Global CEO and COO. In this critical role, you will help shape business strategy, enhance operations, and contribute significantly to establishing the company as a globally recognized tech leader.

Key Responsibilities

• Collaborate closely with the Global CEO and COO to translate strategic aims into concrete, measurable results.
• Manage business operations spanning administration, finance, procurement, and executive reporting.
• Lead company-wide operational projects and cross-departmental initiatives to drive efficiency.
• Develop and implement scalable business processes that bolster operational productivity.
• Support client onboarding, account oversight, and operational service delivery functions.
• Create executive dashboards, monitor KPIs, and generate comprehensive reports.
• Organize Board meetings and oversee executive communications and corporate governance.
• Promote adoption of AI-powered tools and automation to elevate business productivity.
• Eliminate workflow obstacles, foster accountability, and ensure timely delivery of strategic projects.

Candidate Profile

Essential qualifications & experience:

• Proven leadership in business operations within startup or scale-up environments.
• Strong commercial acumen in finance, procurement, administration, and operational governance.
• Experienced in managing cross-functional teams and operational change projects.
• Track record of partnering with executive-level leaders such as founders and CEOs.
• Excellent organizational skills paired with superior stakeholder management and communication capabilities.
• Ability to balance strategic vision with hands-on execution.

Desirable background:

• Experience within SaaS, AI, or technology-driven companies.
• Knowledge of PropTech, building controls, engineering, or facilities management sectors.
• Background in customer onboarding, success, or account management roles.
• Expertise in designing scalable procedures for rapidly growing companies.
• Familiarity with AI tools such as ChatGPT, Claude, or other productivity platforms.

Personal attributes:

• Proactive approach with a strong sense of accountability.
• Commercially astute with excellent judgment skills.
• Inquisitive and committed to ongoing process improvements.
• Thrives in dynamic, fast-moving environments.
• Comfortable navigating ambiguity and solving complex challenges.
• Effective communicator capable of building trust across organizational levels.
• Skillful in influencing without direct authority.
• Maintains composure under pressure with strong attention to detail.

Compensation & Benefits

• Competitive salary ranging from $120,000 to $145,000 plus superannuation.
• Performance-based annual bonus up to 10%.
• Employee Share Option Plan (ESOP) participation.
• Opportunity to collaborate with leaders across Australia and the UK.
• Work at the cutting edge of AI, automation, and smart building technology.
• Flexible working arrangements to support work-life balance.
• Exceptional career advancement prospects as the organisation grows internationally.