- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- Work from home
- Education
- High school diploma
- Eligibility
- Candidates with a high school diploma or equivalent and prior customer support experience, especially in chat or digital support, are suitable. The role is open to people who can work independently, communicate clearly, and handle customer issues in a remote environment.
- Resume
- Required to apply
Job description
About the role
Invicta Software is looking for a dependable Chat Support Assistant to strengthen its customer service function. This position is centered on helping users in real time through live chat, responding quickly and accurately while delivering a positive support experience. As a primary contact for customers, you will help build trust, solve problems, and contribute to overall satisfaction.
Candidates who communicate clearly, enjoy solving issues, and genuinely like assisting others will likely do well in this role.
Key objectives
- Provide fast, accurate, and courteous assistance to customers over chat.
- Handle customer questions efficiently while upholding quality service standards.
- Partner with internal teams to route and resolve more complex concerns.
- Help improve support workflows and knowledge-base content over time.
Responsibilities
- Answer customer messages through live chat in a professional and polite way.
- Understand what the customer needs and offer the right solution, or escalate when required.
- Keep detailed records of conversations and update communication logs accurately.
- Coordinate with product and technical teams to stay current on updates and assist with troubleshooting.
- Support the creation and revision of help articles, FAQs, and other support resources.
- Stay composed and customer-focused during busy, high-volume periods.
Requirements
- Completion of high school or an equivalent qualification; further education will be considered an advantage.
- Previous customer support experience, ideally in chat-based or digital support environments.
- Strong written communication skills and careful attention to detail.
- Ability to juggle multiple tasks and manage time well in a fast-moving setting.
- Familiarity with support tools and chat platforms used in customer service.
- Good troubleshooting ability and a strong customer-first approach.
- Comfort working both independently and collaboratively with a team.
Benefits
- Competitive pay along with performance-linked incentives.
- Medical, dental, and vision coverage.
- Opportunities to learn, grow, and develop professionally.
- A supportive, inclusive workplace culture.
- Flexible working hours and remote working arrangements.
- Access to modern tools and technology to support your work.