Job description

About the Role

Buzz Group Careers is seeking a Chat Moderator to join their Live Bingo team based remotely. This position involves being the engaging personality driving conversation and community in Buzz Bingo's online chat rooms, ensuring a welcoming, lively and inclusive atmosphere. The role offers 20 flexible weekly hours with shifts spanning from 9:00 AM to midnight including evenings and weekends. The annual salary for this position is £13,322.40.

Key Responsibilities

Create and maintain a fun and interactive environment within online chat rooms.
Foster relationships with customers to encourage active participation and community growth.
Host various interactive activities including games, quizzes, competitions, and live events.
Support promotions, campaign executions, and live bingo sessions.
Respond promptly and professionally to customer messages and inquiries.
Monitor chats to enforce community guidelines and ensure a safe, inclusive space.
Promote responsible gambling by identifying and escalating any concerns as necessary.
Award customer bonuses and credits according to company procedures.
Meet designated KPIs, quality benchmarks, and service standards.
Assist in testing and development projects aimed at improving the customer experience for Live Bingo users.

Qualifications and Experience

Experience in customer service, hospitality, entertainment, community management or customer-facing roles.
Strong written communication skills with meticulous grammar and attention to detail.
Proficient typing and ability to multitask effectively.
Computer literate with capacity to navigate multiple systems concurrently.
Passion for engaging customers and creating memorable experiences.
Ability to tailor communication styles to a diverse clientele and situations.

Preferred Skills

Familiarity with bingo, gaming, or online community environments.
Experience moderating digital forums, online communities, or social media channels.
Background in hosting digital events or initiatives focused on customer engagement.

Additional Information

Shift work flexibility is essential, covering hours from 9:00 AM to midnight, including weekends, evenings, and peak trading times.
Periodic travel may be required to Buzz Bingo Clubs for event support, training or community outreach.

Benefits and Perks

Access to Help@Hand App providing quick remote GP access and mental and physical wellbeing support for staff and families.
Thrive App offering NHS-approved mental health support.
Opportunities for Buzz Brights Apprenticeships.
Recognition through Buzz Brilliance Awards.
Training through Buzz Learning Platform with numerous online courses.
Support from trained Mental Health Advocates.
Five weeks annual leave plus public holidays, pro-rated.
Option to purchase additional holiday via salary sacrifice if eligible.
Staff discount of 50% on bingo tickets, food and beverages.
Refer a Friend program.
Life Assurance and Pension schemes.