Channel Sales Executive - Patna

About Grest

Grest is a rapidly expanding refurbished electronics firm that focuses on premium pre-owned Apple products, such as iPhones, MacBooks, iPads, Apple Watches, and related accessories. Each device undergoes thorough quality testing to guarantee reliability and superior performance. Our dedication lies in making high-end technology more accessible by offering outstanding customer support, trustworthy products, and promoting a sustainable technology ecosystem.

Job Location

This role covers the Patna region, specifically across several Aditya Vision retail stores located in Patna, Mustafapur, Kidwaipuri, Kankarbagh, Saguna More Danapur, and Rajeev Nagar.

Job Overview

The Channel Sales Executive in Patna will be responsible for boosting the smartphone buyback program throughout multiple Aditya Vision stores. Core duties include increasing buyback volumes, enhancing conversion rates, ensuring consistent application of Grest's buyback process, and fostering strong partnerships with store teams.

Primary Responsibilities

• Drive and manage buyback business across all assigned retail outlets in the Patna region.
• Conduct daily visits to stores to oversee buyback operations and assist sales staff.
• Provide training and coaching to store employees on the buyback workflow, smartphone assessment, customer engagement, and handling objections effectively.
• Maximize customer conversions by ensuring the buyback option is consistently offered to eligible customers.
• Perform quality control checks on device inspections, grading accuracy, documentation, and Know Your Customer (KYC) compliance.
• Advise store teams on precise smartphone evaluation and pricing aligned with company standards.
• Identify and capitalize on opportunities to increase walk-in conversions and enhance buyback outcomes.
• Develop solid relationships with store managers and staff to facilitate smooth operations.
• Monitor individual store performances and provide regular feedback and strategic action plans.
• Address operational challenges affecting buyback activities promptly.
• Coordinate with logistics and operations to ensure timely picking up and processing of devices.
• Maintain detailed records of store visits, transaction data, training sessions, and performance statistics.
• Stay informed on latest smartphone models, market pricing trends, grading criteria, and competitor buyback offers.

Required Qualifications

• A graduate degree in any field is preferred.
• 2 to 5 years of relevant experience in mobile retail, smartphone buyback programs, recommerce, trade-in schemes, retail operations, or channel sales management.
• Prior experience managing multiple retail outlets or field teams is highly desirable.
• Smartphone evaluation expertise is considered an advantage.
• Possession of a two-wheeler (motorbike) along with a valid Indian driving license is mandatory.
• Willingness to travel extensively within the designated territory.

Skills and Competencies

• Effective leadership and exceptional communication and interpersonal skills.
• Strong abilities in training and coaching team members.
• Solid proficiency in negotiation and customer service.
• Good knowledge of smartphone hardware, especially Apple and Android devices.
• Capability to accurately detect both cosmetic and operational defects in devices.
• Analytical skills to drive improvements in conversion rates.
• Experience with Microsoft Excel and customer relationship management (CRM) tools.
• Self-motivated, target-driven, and comfortable with a field-based role.

Performance Indicators

• Meeting monthly and quarterly buyback volume targets.
• Increasing the buyback conversion rate across stores.
• Growth of buyback activities at individual store levels.
• Completing scheduled store visits.
• Conducting training sessions for store personnel.
• Improving knowledge of store staff and adherence to processes.
• Accurate device grading and complete documentation.
• Customer satisfaction measured through CSAT scores.
• Reducing buyback processing turnaround time.
• Engaging effectively with partner stores and ensuring compliance.

Compensation and Benefits

• A monthly salary ranging between 20000 and 25000 INR.
• Reimbursement for petrol expenses incurred during official travel according to company policies.
• Potential reimbursements for mobile expenses if applicable.
• Performance-linked incentives based on achieving buyback targets.
• Opportunity to grow in a leading Indian refurbished electronics enterprise.
• Career advancement prospects within the recommerce and consumer electronics sectors.