Job description

Role overview

The Channel Operations Director will guide the strategy and day-to-day functioning of channel operations, strengthen execution across partner and distribution networks, and use performance data to help drive business expansion.

Core responsibilities

Create and implement channel operations plans that support overall business priorities and channel direction.
Design, refine, and oversee operational workflows, standards, and procedures that shape channel performance.
Track channel metrics through dashboards and reporting tools to assess results and spot areas for improvement.
Work closely with Sales, Marketing, Product, Customer Service, and Regional teams to enable channel development.
Assist major channel partners with onboarding, service coordination, problem solving, and continuous optimization.
Promote process enhancements, automation, and greater operational efficiency across the channel network.
Review market feedback, customer expectations, and channel performance data to guide corrective actions and business decisions.
Manage, coach, and grow a strong channel operations team.

Typical profile

This role is suited to senior professionals with extensive experience in channel operations, sales operations, partner operations, or distribution management. The ideal candidate brings a solid track record in analytics, process development, and cross-functional delivery, along with strong partner management capabilities and proven leadership skills.

Key metrics

Efficiency of channel execution.
Partner satisfaction and responsiveness.
Achievement of KPIs and accuracy of reporting.
Speed of issue resolution and quality of service.
Impact of process improvements and automation efforts.

Additional information

The role is based in the United States and is a full-time onsite position. No salary, stipend, opening count, start date, or application deadline was specified in the source.

Channel Operations Director