Cashier / Senior Cashier at Victoria's Secret - Singapore

Position Overview

The role involves performing daily cashier functions such as accepting various payment forms, recording sales transactions, issuing receipts, and returning change accurately. Building and sustaining positive customer relationships to meet sales objectives is essential.

Core Responsibilities

• Assist the Store Person-In-Charge (PIC) in cashier and customer service duties to reach sales targets and key performance indicators (KPIs).
• Implement sales strategies and action plans as directed by management.
• Exercise strict control over discounting activities and giveaways, including discontinued merchandise.
• Ensure all monetary and sales transactions adhere to operational procedures.
• Set or verify pricing of goods and rapidly process sales through cash registers or price scanners.
• Handle payments via cash, credit cards, cheques, vouchers, or automatic debits, including issuing receipts, refunds, credits, or change as appropriate with proper authentication for credit payments.
• Safeguard the Point of Sale environment and reconcile cash collected with total sales at shift end.
• Maintain accurate cashier documentation and cash records.
• Identify pricing discrepancies or system errors and report to supervisors immediately.
• Manage incoming calls courteously and professionally.

Service Excellence

• Stay informed of sales and customer service activities, delivering an exceptional WOW experience to customers.
• Preserve the company’s image as a luxury brand at all times.
• Responsible for meeting store targets related to Customer Registration Card collection.
• Collaborate with management to effectively resolve customer complaints.

Inventory Management and Security

• Work jointly with managers and floor staff to oversee inventory control and reduce stock loss.
• Implement security measures to prevent theft and pilferage.

Maintaining Retail Standards

• Keep the cash register area tidy and organized.
• Ensure POS counter cleanliness and maintenance meet company standards.
• Properly care for stocks, fixtures, and furniture, keeping the store neat at all times.
• Adhere to company Standard Operating Procedures (SOPs) and Code of Business Conduct.

Personal Growth and Compliance

• Maintain integrity and accuracy when handling money and company assets.
• Demonstrate proficient knowledge of POS systems at all times.
• Complete required e-learning modules within the designated timeframe.