Cash Reconciliation Specialist

About Kroo

Kroo is on a mission to become the first bank that customers both trust and love. We empower individuals to manage their financial futures and meet their goals while positively impacting the environment. Our company culture is built on integrity, transparency, and honesty. We embrace big ideas, innovation, continuous learning, and working collaboratively as one team.

Role Overview

As a Cash Reconciliation Specialist at Kroo, you will be pivotal in upholding the accuracy and reliability of our financial transactions. Collaborating closely with Finance and Operations teams, you will oversee the reconciliation processes to ensure precise and prompt balancing of financial records. Your duties will include managing payment reconciliations, resolving discrepancies, and coordinating with internal and external parties to enhance operational accuracy.

Key Responsibilities

• Conduct daily reconciliations between internal cash ledgers and external bank statements, ensuring accuracy, completeness, and timely approvals.
• Reconcile payment scheme and settlement accounts, investigate variances, and confirm correct posting and settlement finalization.
• Identify, examine, and address cash discrepancies such as unmatched items, timing mismatches, failed payments, and accounting errors, maintaining thorough audit trails.
• Collaborate with Payment Operations and Finance teams to resolve exceptions, monitor ageing items, and escalate high-risk or high-value discrepancies appropriately.
• Support month-end closing activities by completing all reconciliations, reconciling control accounts, and preparing documentation for Financial Control reviews.
• Maintain and enhance reconciliation procedures, templates, controls, standard operating procedures, and review checklists.
• Assist in developing automated reconciliation tools, including data mapping, exception reporting, and root cause analyses to minimize manual work and reduce risks.
• Utilize Excel and other data analysis tools to examine transaction details, uncover patterns, and provide insights on recurring issues and process vulnerabilities.
• Communicate with external banks, payment partners, and scheme providers to resolve inconsistencies, acquire statements, and support issue resolution.
• Ensure all reconciliations and supporting records comply with internal policies and remain ready for audits at all times.
• Contribute to continuous improvement initiatives within Finance and Operations to strengthen cash controls and lower operational risks.

Candidate Profile

• Proven ability to execute accurate, timely, and well-controlled cash reconciliations across multiple accounts with strong audit evidence and approvals.
• Skilled at investigating cash discrepancies, determining root causes, and collaboratively resolving issues involving Finance, Operations, and third parties, with escalation of critical items.
• Expertise in managing large volumes of transaction data with meticulous attention to detail under strict deadlines and multiple competing priorities.
• Advanced proficiency in Excel for data analysis and reconciliation, including the use of pivot tables, lookup functions, structured templates, and exception reporting.
• Competent at maintaining clear documentation, audit trails, and control checklists to ensure audit readiness.
• Deep understanding of bank statements, ledger postings, settlement workflows, and payment control accounts.
• Capable of cross-functional cooperation with Payments Operations, Financial Control, Treasury, and external parties to resolve discrepancies swiftly and prevent recurrence.
• Committed to enhancing processes and supporting automation, including data mapping and transitioning to exception-based reconciliations in a growing environment.
• Adept at prioritizing tasks based on risk, value, and ageing and taking ownership with appropriate escalation to protect the bank’s financial position.

Qualifications & Experience

• Degree in Accounting, Finance, Economics, or related field, or equivalent hands-on experience in reconciliation or financial control.
• Solid experience in cash reconciliation, preferably within banking, fintech, payments, or regulated financial sectors.
• Strong technical knowledge of reconciliation and cash control methodologies involving various data sources and settlement timelines.
• Experience with reconciliation software or financial systems is advantageous, particularly where automation or exception-based reconciliations are employed.
• Progress towards an accounting qualification or related professional development is beneficial but not mandatory based on experience and role fit.

Interview Process

• Initial 30-minute screening with talent acquisition via video call.
• One-hour technical interview conducted virtually.
• Final 45-minute interview via video conference.

Adjustments are available upon request to accommodate candidates’ circumstances.

Benefits

• Annual leave totaling 25 days, plus 8 bank holidays, 1 Kroo-specific holiday, and an additional birthday day off.
• Three personal days for unexpected needs.
• Employer-supported volunteering program with 4 hours monthly volunteer time.
• Access to mental health support services through a dedicated partner.
• Workplace pension scheme with 5% employee contribution and 3% employer match.
• Provision of premium equipment including MacBook laptops and support for home office setup.
• Modern office located in central London’s Farringdon area for hybrid work.
• Participation in environmentally friendly schemes including Cycle to Work and Electric Car programs.
• Enhanced parental leave policies to support families.
• Opportunities for professional growth in a dynamic, high-growth startup environment.
• Comprehensive healthcare coverage for employees and their immediate family members.

Working Arrangements

This role follows a hybrid working model, blending remote work with office presence in London. The position requires working weekdays (Monday to Friday), with flexibility regarding office attendance.

Diversity and Inclusion

Kroo is committed to creating an inclusive workplace where every individual is respected and supported without bias. Diversity, Equality, and Inclusion principles are central to our operations. Reasonable accommodations are provided throughout recruitment.

Recruitment Notice

Applications must be submitted directly through designated platforms. Agency submissions are not accepted, and unsolicited resumes will not incur fees or responses. Contacting employees via email or social media for recruitment inquiries will not receive replies.