Case Manager - Compulsory Third Party Insurance Claims

About the Role

We are looking to hire a motivated and experienced Case Manager to join our team focused on Compulsory Third Party (CTP) Insurance Claims. This permanent full-time position is based in Parramatta, Newcastle, or Lismore, NSW with a hybrid work arrangement requiring at least two days per week onsite. You will be part of a supportive and purpose-driven environment dedicated to helping individuals recover and rebuild their lives after motor vehicle accidents.

Key Responsibilities

• Deliver empathetic and high-quality customer service that positively impacts claimants’ recovery.
• Handle complex claim scenarios and develop your expertise through challenging situations.
• Establish and maintain supportive relationships with clients, guiding them step-by-step through their recovery journey.
• Operate effectively in a fast-moving, team-oriented, and dynamic work setting.
• Manage moderate-risk CTP claims while receiving mentorship from seasoned leaders.

Who You Are

• An individual passionate about making a difference with customer-centered service.
• Experienced in case management within insurance claims, allied health, or rehabilitation sectors.
• Resilient under pressure, composed when supporting clients during vulnerable periods.
• Capable of independently making confident decisions and owning your outcomes.
• Skilled in active listening and capable of clearly explaining processes to customers.
• Technologically adept with quick adaptability to new systems.

About QBE

• Leading international insurer operating in 26 countries with more than 13,000 employees.
• Committed to delivering service with a human touch and innovative risk partnering.
• A workplace focused on diversity, equity, inclusion, and employee wellbeing.

Employee Benefits

• Flexible hybrid working model blending remote and office presence to support work-life balance.
• Access to holistic wellbeing resources including coaching, counselling, nutrition, financial, and legal advice.
• 18 weeks of paid, gender-equal flexible parental leave with superannuation contributions.

Awards and Recognition

• 2025 Excellence in Diversity, Equity & Inclusion Award at Insurance Business Australia Awards.
• 2023 Most Inclusive Workplace by Australian HR Institute Awards.
• Top ten in AAGE Top Graduate Employers 2025 (medium-sized program category).

Additional Information

Successful candidates must complete work rights, police, and credit checks. The company embraces diversity and is committed to inclusive hiring practices. Support for access requirements and alternative work arrangements is available upon request.