Carer Hub Navigator - Townsville

About the opportunity

Wellways is seeking a community-focused Carer Hub Navigator to support carers in the Townsville region. This ongoing full-time role is part of a new Carer Hub model that combines community development and engagement to improve awareness of, and access to, Carer Gateway services. The position offers a consistent local presence and a practical, welcoming point of contact for carers seeking support.

You will work with a team to strengthen local connections with community organisations, health providers, schools, aged care providers and local government bodies so that carer supports are better embedded across the region. The service follows a “no wrong door” philosophy, with a strong focus on helping carers access the right support and feel connected, included and well supported.

The advertised pay rate is SCHADS Level 4B at $43.08 to $46.35 per hour, plus superannuation and salary packaging benefits.

Key focus areas

The role centres on building strong links between carers and community resources, helping carers navigate services, and supporting their wellbeing and independence. It also involves creating opportunities for social connection, belonging and participation through the Carer Hub environment.

What you will be doing

• Act as a welcoming first point of contact for carers using the hub and related supports.
• Connect carers with relevant community services and practical resources.
• Develop and maintain positive relationships with local organisations and agencies.
• Support activities that promote wellbeing, inclusion and social connection.
• Work collaboratively to strengthen the visibility and accessibility of carer services in the local area.
• Apply a flexible, person-centred approach that prioritises each carer’s needs.

What you will bring

• Background working with family carers in mental health, alcohol and other drugs, or community support settings.
• A diploma or higher qualification in a relevant support area, or equivalent experience in the community sector.
• Strong computer and technology capability.
• Current driver’s licence.
• Right to work in Australia.
• Ability to obtain and maintain a satisfactory National Police Check within the last 12 months, a WWCC or QLD Blue Card, an NDIS Workers Screening Check or QLD Yellow Card, and the NDIS Worker Orientation Module certificate.

Application requirements

Applicants are asked to submit an up-to-date CV and a cover letter responding to the selection criteria. Your cover letter should address your experience and passion for community-based work, how you build relationships and networks, how you would create and run community programs, and how your skills align with Wellways’ mission and values.

About Wellways

Wellways is a values-led organisation with around 2,000 staff and 150 volunteers across 93 sites in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. The organisation is focused on creating inclusive communities where people can imagine and achieve their hopes and potential.

Inclusion and safeguarding

Wellways strongly encourages applications from Aboriginal and Torres Strait Islander peoples, people with lived experience of mental health or disability, and people who identify as LGBTIQA+. The organisation is committed to reconciliation, lived experience leadership and inclusive practice. It also maintains a strong safeguarding approach and requires all applicants to complete screening before appointment.

Benefits

In addition to the hourly rate and superannuation, the role includes salary packaging options, including the ability to package up to $15,899 of salary for eligible expenses. A meal and entertainment benefit of up to $2,650 per year is also available through salary packaging. Employees and their families can access an Employee Assistance Program.

Additional information

This is a full-time ongoing position based in Townsville, Queensland. Applications close on 28 June 2026. For a confidential discussion about the role, contact Tracey O'Sing at tosing@wellways.org.

Wellways describes its culture as supportive, inclusive, purpose-driven and focused on helping people feel safe, respected and able to thrive. The organisation highlights its commitment to LGBTIQ+ and First Nations inclusion.