Care Navigator

About The Helper Bees

The Helper Bees is dedicated to supporting older adults and their families by connecting them with affordable, quality in-home care providers. Founded with a deep commitment to empowering seniors, the organization focuses on creating data-driven solutions to improve both payers' and care recipients' experiences. Recognized as one of America's best startup employers by Forbes (#67 in 2024), The Helper Bees fosters a culture grounded in rapid innovation, impactful teamwork, and open communication.

Core Values

• Iterate swiftly to develop repeatable solutions.
• Pursue immediate positive impact through proactive actions.
• Be the supportive teammate you wish to work alongside.
• Encourage asking and answering questions to drive innovation.
• Celebrate achievements, big or small, regularly.

Job Summary

The Care Navigator will be essential in assessing and planning interventions to support clients facing social, emotional, economic, and environmental challenges. This role entails facilitating access to community resources, assisting long-term care insurance policyholders in their care journeys, and contributing to the growth of the care management program.

Key Responsibilities

• Engage clients and their families to understand caregiving challenges and identify obstacles to successful aging in place using phone and email communication.
• Utilize motivational interviewing techniques to effectively connect with individuals having diverse health needs.
• Maintain accurate and thorough documentation of communications and interventions.
• Act as a subject matter expert in care management, care coordination, and resource navigation.
• Collaborate with the development team to enhance care management tools and systems.
• Mentor and support new or junior team members.
• Manage caseloads efficiently and meet outreach goals for client touchpoints.
• Perform additional duties as assigned.

Performance Metrics

• Complete 90% of needs assessments timely.
• Manage caseloads effectively to ensure timely handling of cases.
• Complete outbound client touchpoints within service level agreements.
• Ensure documentation reviews are accurate and comprehensive.

Required Skills & Abilities

• Dedication to supporting older adults in diverse environments.
• Proficiency in multi-channel client communication (phone, email).
• Professional and engaging telephone demeanor.
• Creativity to problem-solve and adapt approaches as needed.
• Flexibility to embrace continuous product and program improvements.
• Initiative to lead development and improvement of care management programs.
• Must be at least 18 years old.

Education & Experience

• Strong practical experience in geriatric case management or coordination.
• Preferred expertise in social services, care coordination, healthcare navigation, public health, community organizing, or volunteering.
• At least 1 year in a customer service or comparable role preferred.
• Experience in high-volume call centers is a plus.
• Bachelor’s degree in Psychology or Social Work is preferred.

Physical and Working Conditions

• Capability to remain seated at a workstation during the workday.
• Daily use of computers, phones, and VoIP technology.
• Strong communication skills to clearly exchange information.
• Ability to observe details closely on computer screens.
• Remote work from approved U.S. locations, requiring reliable internet and a professional workspace.

Additional Information

The Helper Bees champions diversity, equity, and inclusion, welcoming applicants from all backgrounds without discrimination. Reasonable accommodations are available during the application and interview process upon request. Employment is contingent upon background checks or drug screenings compliant with relevant laws. Beware of fraudulent solicitations impersonating The Helper Bees.