Call Center Representative (Arabic & English Speaker)

About The Cobbler

The Cobbler is a premium repair and restoration business serving the luxury segment across the Middle East. The company focuses on high-end care for luxury shoes, handbags, and leather accessories, and operates boutiques in Dubai and Abu Dhabi. It is known for craftsmanship and for delivering a refined client experience.

Role Overview

The company is seeking a customer-oriented Call Center Representative who can communicate confidently in both Arabic and English. This position is based in Dubai and is intended for immediate joining.

Key Responsibilities

• Manage incoming and outgoing customer calls in a professional and efficient manner.
• Support clients with service questions, appointment or booking requests, order status updates, and post-service assistance.
• Address customer issues and work to keep satisfaction levels high.
• Record client conversations and case details accurately in the internal system.
• Work closely with boutique, production, and client service teams to keep communication smooth across departments.
• Contribute to individual and team targets while maintaining a premium service standard.

Requirements

• Fluency in both Arabic and English, spoken and written, is required.
• Prior experience in a call center, customer service, client relations, or customer support position.
• Strong verbal and interpersonal communication skills.
• Ability to solve problems effectively and stay composed in pressure situations.
• Comfort using computers and CRM or similar customer service platforms.
• A service-minded attitude and genuine enthusiasm for delivering excellent customer care.
• Background in luxury retail, hospitality, or a service-oriented industry will be considered an advantage.

What We Offer

• The chance to be part of a respected luxury service brand in the region.
• A supportive and energetic workplace.
• Opportunities for professional growth and advancement.
• Competitive compensation and employee benefits.

Additional Information

Immediate joiners are strongly preferred.

Applicants should be prepared to contribute to a high-touch customer experience environment and handle both service and support interactions with professionalism.