Call Center Agent (Arabic Speaker Preferred)

About The Ritz-Carlton, Doha

Experience unparalleled luxury at The Ritz-Carlton in Doha, a prestigious 5-star resort located on the Arabian Gulf's pristine shores, known for its elegant accommodations, award-winning dining, world-class spa and fitness center. This renowned property offers exceptional event spaces and dedicated services tailored to create unforgettable moments, reflecting true Qatari hospitality and a commitment to excellence.

Position Overview

We are seeking passionate individuals to join our dedicated team as Call Center Agents, where you will play a key role in delivering our legendary service philosophy. This role involves managing reservation requests and providing exceptional guest service to enhance the guest experience.

Responsibilities

• Handle reservation requests, modifications, and cancellations through phone, fax, or mail efficiently.
• Identify guest accommodation needs and select appropriate room types while verifying availability and rates.
• Communicate reservation guarantees, special rates, and cancellation policies clearly to callers.
• Accurately document special requests and inputs in the reservation system, including codes for complimentary rooms, discounts, and travel agent rates.
• Apply sales techniques aimed at maximizing revenue.
• Address and escalate guest concerns following proper procedures.
• Uphold all company policies and maintain a professional appearance and confidentiality.
• Welcome guests courteously, anticipate their needs, and assist individuals with disabilities.
• Maintain clear, professional communication and telephone etiquette.
• Foster positive working relationships within the team and contribute to common goals.
• Comply with quality assurance standards and perform physical tasks as required.
• Perform additional duties as assigned by supervisors.

Qualifications and Preferences

• Minimum education requirement: High school diploma or GED equivalent.
• No previous work or supervisory experience required.
• Fluency in Arabic is preferred.

Additional Information

Job Number: 26093915
Department: Reservations
Location: 1 West Bay Lagoon, Doha, Qatar
Schedule: Full-time, onsite position
Position Type: Non-Management

Employee Benefits and Development

• Competitive compensation package including accommodation, flight tickets, transportation, meals, and more.
• Exclusive training and leadership development opportunities.
• Recognition programs for outstanding service.
• Discounts on dining and wellness for employees and their families.
• Medical insurance coverage.
• Supportive HR team focused on employee success and wellbeing.
• Opportunities for career advancement locally and internationally within Marriott International's portfolio.

Company Culture

Join a global brand dedicated to empowering associates, fostering diversity, and providing a work environment where cultural, talent, and experience differences are celebrated. Upholding The Ritz-Carlton Gold Standards, you will contribute to delivering exceptional luxury hospitality that inspires both guests and colleagues.