Butler

About Raffles Hotels & Resorts

Raffles is a historic and iconic luxury hospitality brand established in 1887, known for creating culturally rich, intellectually engaging experiences while respecting local heritage and the environment. The brand offers distinguished accommodations and service at landmark locations worldwide.

About Raffles Doha

Located in the architecturally notable Katara Towers in Lusail, Raffles Doha epitomizes timeless elegance and refined artistry. It provides luxury experiences defined by discretion, carefully curated moments, and thoughtful, personalized service in a serene and sophisticated setting.

Position Overview

We are seeking a Butler to join the Raffles Doha team to deliver personalized, discreet, and attentive luxury service. The Butler plays a central role in enhancing guest experiences by anticipating needs, ensuring seamless stays, and embodying the brand's legendary hospitality and elegance.

Key Responsibilities

• Provide bespoke and proactive service tailored throughout guests' stays.
• Deliver exceptional hospitality that creates memorable guest moments with meticulous attention to detail.
• Manage Butler service operations to ensure flawless guest arrival,住宿, and departure.
• Collaborate closely with Housekeeping, Front Office, Concierge, and Food & Beverage to exceed guest expectations.
• Maintain comprehensive knowledge of guest preferences to personalize services.
• Respond to guest requests promptly and discreetly.
• Ensure suites and guest areas are prepared flawlessly according to Raffles' luxury standards.
• Offer services including packing/unpacking, garment care, and in-room dining with grace and precision.
• Identify opportunities to enrich the guest experience through thoughtful recommendations and personal touches.
• Uphold confidentiality, cultural sensitivity, and professionalism at all times.
• Build lasting relationships that encourage guest loyalty and repeat visits.
• Represent the Raffles brand with poise and impeccable service etiquette.
• Maintain detailed guest profiles and communicate preferences effectively with operational teams.
• Resolve any guest issues gracefully and efficiently, aiming for full guest satisfaction.
• Ensure that every interaction reflects the heritage and gracious hospitality that Raffles is known for.

Qualifications

• Experience in luxury hospitality, preferably within Butler service, Guest Relations, or Rooms Division.
• Outstanding interpersonal and communication skills with a polished and warm demeanor.
• Passion for delivering exceptional luxury service and creating lasting guest impressions.
• Demonstrated skill in anticipating and fulfilling guest needs with highly personalized attention.
• Strong organizational capabilities with a keen eye for detail and ability to multitask.
• Ability to maintain professionalism under pressure in dynamic environments.
• Excellent problem-solving aptitude with a proactive and solution-focused mindset.
• Commitment to discretion, confidentiality, and maintaining high professional standards.
• Impeccable grooming and presentation consistent with luxury brand standards.
• Collaborative approach working efficiently across departments to ensure seamless service.
• Willingness to work shifts, including weekends and public holidays, as per business need.
• Proficiency in English mandatory; additional languages a plus.
• Preferred familiarity with luxury hotel systems and guest profile management software.
• Cultural awareness and ability to engage effectively with diverse international guests.
• Alignment with the Raffles brand ethos and dedication to embodying luxury in all guest interactions.
• Commitment to an inclusive workplace that values diversity and empowers colleagues.

Additional Information

Employee Benefits: Team members enjoy exclusive benefits such as complimentary room upgrades, extended and discounted stays at Fairmont & Raffles properties, special offers on dining and wellness services, and other luxuries designed to reward dedication and hard work.

Company Values: Respect, Excellence, Belonging, Empowerment, and Integrity guide daily interactions, fostering a supportive and authentic environment.

Diversity & Inclusion: The company strives to maintain an inclusive culture welcoming candidates from all backgrounds and promoting a workplace where diverse talents thrive.