Business Support Officer - Internal

Role overview

Join Aneurin Bevan University Health Board’s Public Health Team in a business support role where you will help keep administrative, business, and project activity running smoothly. This internal opportunity is suited to someone who is highly organised, adaptable, and comfortable working both independently and collaboratively in a busy public health environment.

What the role involves

You will provide confidential and comprehensive administrative support to help the team deliver services effectively. The post covers a broad range of duties and requires confidence using multiple systems, initiative in solving day-to-day issues, and flexibility to support service needs.

• Deliver efficient administrative and business support to the Public Health Team.
• Assist with personnel and wider business functions across the service.
• Arrange meetings, prepare agendas, record minutes, and monitor follow-up actions.
• Carry out varied administrative tasks using several IT systems and software tools.
• Take a proactive approach to resolving operational issues.
• Work with colleagues across the Health Board and with external partner organisations.
• Help ensure the office and team functions run effectively.
• Remain flexible to meet changing service requirements.

Skills, knowledge and experience needed

The team is looking for someone with solid administrative knowledge, strong IT capability, and prior experience in business support or secretarial work. You should be able to deal with non-routine issues, organise competing priorities, and maintain a professional, confidential approach at all times.

• Knowledge of administrative procedures and systems, including non-routine processes gained through training and experience.
• Understanding of specialist terms, organisational policies, and procedures.
• Ability to solve problems and develop alternative approaches where needed.
• Strong working knowledge of Microsoft Office and other IT applications.
• Advanced keyboard skills.
• Experience producing agendas, compiling reports, and taking minutes.
• Experience supporting an executive or senior manager with secretarial and administrative duties.
• Experience managing electronic diaries.
• Ability to work on your own, plan effectively, and handle pressure and deadlines.
• Excellent communication, interpersonal, and telephone skills.
• Strong attention to detail, professionalism, confidentiality, and presentation skills.
• Welsh language ability or a willingness to learn is desirable.

Organisation and benefits

Aneurin Bevan University Health Board is a large NHS organisation serving a population of around 650,000 and employing more than 16,000 staff. The organisation offers training and development opportunities, paid mandatory training, recognised qualifications, professional career pathways, flexible working, occupational health support, and a strong focus on wellbeing and work-life balance.

Additional information and conditions

This vacancy is open only to staff currently employed by Aneurin Bevan University Health Board. It may close early if filled through internal redeployment, so early application is recommended.

The Health Board welcomes applications from candidates with protected characteristics, including disabled and neurodiverse applicants and members of the Armed Forces Community. Applications may be submitted in Welsh and will be treated equally to applications in English.

If you need adjustments or accessible documents for the application or selection process, you can discuss this with the recruiting manager named in the advert or contact the recruitment team on 01495 745805 option 3 or abb.vacancyrequests@wales.nhs.uk. You do not need to disclose personal or medical information to request support; just explain what would help you take part fully.

If shortlisted, you will be contacted through the email address used for your application. Successful candidates will receive their conditional offer and information pack by email. Please check your inbox regularly.

The Health Board supports flexible working and operates a smoke-free policy across all sites. Smoking is not permitted anywhere on ABUHB premises for staff, contractors, patients, or visitors. Support to quit smoking is available through the Help Me Quit team.

This vacancy may also be withdrawn if it is filled through the internal redeployment process.

The Band 3 salary scale has been revised under the NHS Agenda for Change pay award for 2026/2027 and will be introduced in August 2026, with back pay to 01 April 2026 where applicable.