Business Operations Specialist

Role Overview

The Business Operations Specialist plays a pivotal part in advancing the objectives of the Operations function at Post Office Ltd. Reporting to the Operational Excellence Director, this permanent role, based in Chesterfield, entails acting as a trusted advisor and liaison between executive leadership and wider teams to ensure alignment and drive successful delivery of key priorities.

Key Responsibilities

• Enable coordination of strategic and operational initiatives supporting the COO's business priorities.
• Drive visibility, alignment, and progress of functional objectives across teams.
• Serve as the main point of contact linking executive management with operational teams.
• Provide targeted executive assistance, managing priorities and stakeholder engagement on behalf of the COO.

Candidate Profile

To excel in this role, candidates should bring project coordination and planning experience within business or functional operations. They must demonstrate adeptness working with diverse stakeholders to achieve shared goals, high-quality written communication skills, and the ability to thrive in fast-moving, complex environments.

Key competencies include excellent stakeholder management, sound judgement in ambiguous situations, strong organizational and multitasking abilities, and robust analytical and problem-solving skills. Commercial awareness, professionalism with sensitive information, and adaptability are essential. The individual should also be a proactive, trusted advisor committed to equality, diversity, and inclusion, dedicated to personal growth and upholding Post Office values.

About Post Office Ltd

Post Office Ltd is central to UK communities through essential services ranging from parcels to banking and government functions. Although evolving through digital innovation, it maintains a personal, face-to-face service ethos. The company values resilience, responsibility, and impact-driven individuals.

Compensation and Benefits

• Competitive salary with comprehensive benefits package.
• 25 days holiday annually, increasing to 30 after two years, plus bank holidays.
• Up to 10% on-target bonus potential.
• Generous pension scheme with at least 9% employer contribution.
• 24/7 digital GP services and Employee Assistance Programme.
• Life assurance and income protection after 12 months service.
• Access to over 400 online courses, mentoring, apprenticeships, and development programs.
• Exclusive discounts and savings through the company benefits platform.

Additional Information

The role follows a 3B grade, reports directly to the Operational Excellence Director, and operates on a hybrid working pattern from Chesterfield. The closing date for applications is 21st July 2026. Post Office Ltd is an equal opportunity employer committed to diversity and inclusion and is recognized as a Disability Confident Employer, supporting reasonable adjustments throughout recruitment.