Business Operations Manager

About XSET

XSET is a media platform driven by creators, situated at the crossroads of gaming, sports, music, fashion, entertainment, and internet culture. The company develops and manages premium entertainment franchises led by creators, original intellectual property, and digital media experiences. These offerings connect leading global brands with highly engaged Gen Z and young millennial audiences through strategic alliances with Fortune 100 brands, media agencies, entertainment firms, and content creators. XSET provides integrated media solutions including creator partnerships, premium video, livestreams, social content, branded entertainment, experiential campaigns, and digital distribution.

Role Summary

We are seeking a Business Operations Manager to work closely with our Chief Revenue Officer, supporting the daily functions and strategic execution within XSET’s commercial division. This role functions as an operational collaborator, managing executive priorities, organizing strategic efforts, coordinating cross-department activities, and ensuring ongoing progress toward key business goals. The ideal candidate thrives in a fast-paced environment, values learning and growth, and is keen to advance professionally alongside a rapidly expanding creator-led media company.

Key Responsibilities

• Act as the operational counterpart to the Chief Revenue Officer, managing daily priorities and strategic projects.
• Oversee executive calendars, meetings, agendas, and business updates.
• Create concise documentation such as meeting summaries and client communications highlighting critical actions and recommendations.
• Monitor commitments and proactively engage team members to meet deadlines and advance initiatives.
• Coordinate communication and workflow across sales, marketing, finance, creator management, production, legal, and executive leadership.
• Support sales operations including presentations, proposals, CRM maintenance, pipeline management, and sales reporting.
• Conduct research on partners, clients, and market opportunities; assist with strategic planning and special projects.
• Maintain confidentiality and professionalism when handling sensitive information.

Qualifications

• Between 1 and 3 years of experience in business operations, project management, executive assistance, sales operations, media operations, or related fields.
• Exceptional organizational skills and meticulous attention to detail.
• Strong verbal and written communication abilities.
• Problem solver with a proactive and solution-oriented approach.
• Ability to prioritize multiple tasks effectively within a dynamic environment.
• Comfort working closely with executive leaders.
• Intellectual curiosity and eagerness to learn and improve continuously.
• High professionalism, discretion, and sense of accountability.
• Advanced skills in Microsoft Excel, PowerPoint, Google Workspace, and AI productivity tools.
• Experience with CRM platforms, project management tools, and productivity software is advantageous.
• Passion for gaming, creator culture, entertainment, entrepreneurship, and emerging media landscapes.

Success Indicators

• Maintaining organized and advancing executive priorities.
• Enhancing operational effectiveness across the commercial team.
• Ensuring consistent completion of follow-ups, deadlines, and initiatives.
• Providing precise executive communication, reporting, and business documentation.
• Serving as a trusted operational partner within the company.

Work Environment and Location

This is a full-time, in-office position based in Boston, Massachusetts. Applicants must be located in or willing to relocate to the Greater Boston area to collaborate directly with the Chief Revenue Officer.

Compensation and Benefits

The role offers a competitive salary range of $60,000 to $70,000 annually, depending on experience, plus an annual performance-based bonus. Employees enjoy comprehensive medical, dental, and vision insurance, paid time off, and opportunities for professional development and career growth within a fast-scaling media company.