Business Operations Lead - Order Management

About Motive

Motive equips physical operations personnel with innovative tools to enhance safety, productivity, and profitability. Their platform integrates safety, operations, and financial management for drivers, vehicles, equipment, and fleet expenses within one system. Utilizing advanced AI, it offers comprehensive oversight and reduces manual efforts by automating and simplifying operational tasks. Motive serves nearly 100,000 clients, ranging from large enterprises to small businesses, across industries such as transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Role Overview

The Business Operations Lead in Order Management will collaborate closely with an Order Management Business Operations Manager to enhance and support quote-to-cash (QTC) systems and processes. The role emphasizes user acceptance testing (UAT) for strategic initiatives, handling tactical QTC requests, and improving team workflows through better documentation, tools, and data management.

Key Responsibilities

• Collaborate on QTC projects, driving efforts across CPQ, billing, and order management workflows.
• Execute UAT for strategic projects and enhancements, including developing test cases, conducting tests, documenting outcomes, and tracking defects.
• Handle tactical QTC tasks such as configuration validation, data verification, and small process/tool adjustments.
• Create and refine Jira tickets articulating business needs, acceptance criteria, edge cases, and dependencies for engineering and systems teams.
• Conduct comprehensive UAT for all tactical tickets and monitor releases for system impacts.
• Develop and maintain enablement materials including runbooks, SOPs, FAQs, process maps, and step-by-step guides related to QTC processes and tools.
• Document new feature outcomes and bug fixes in accessible formats for the Order Management team.
• Validate data and support analytics by utilizing SQL and tools like Snowflake and Retool, reconciling data across systems and monitoring QTC workflow effects.
• Collaborate with analytics and systems groups to resolve data integrity issues.
• Identify recurring challenges in QTC workflows and propose continuous improvement initiatives.
• Keep abreast of updates in QTC systems and their impact on the team.

Required Qualifications

• Between 1 and 3+ years experience in operations, business analysis, QTC, sales operations, billing, or order management, preferably within SaaS or technology sectors.
• Familiarity with QTC or revenue-related systems/processes such as CPQ, order management, billing, or invoicing via platforms like Salesforce, Zuora, NetSuite, or equivalents.
• Proven skills in user acceptance testing, including creating test scripts, documenting tests, and reporting defects.
• Experience in drafting clear requirements and acceptance criteria for engineering teams using Jira or similar tools.
• Competence in producing process documentation, SOPs, and training or enablement content.
• Excellent English communication skills, with the ability to simplify complex system behaviors for non-technical users.
• Strong attention to detail, organization, and capability to manage multiple deadlines and priorities.
• Residency in Pakistan with availability to work hours aligned with US Pacific Standard Time.

Additional Information

Motive values diversity and inclusivity, welcoming applicants from varied backgrounds. Candidates must be authorized to access U.S. Export Administration Regulation-controlled technologies and must be permitted to receive access to Motive products and technologies. Interviews or training may require physical presence at global offices.

Please note all postings reflect real vacancies.