Business Operations and Growth Lead

About Airbnb and the Role

Founded in 2007, Airbnb has grown into a global platform with over 5 million hosts welcoming more than 2 billion guests worldwide. The company enables guests to experience unique local stays and connects them authentically with communities across almost every country.

The Chief Business Officer (CBO) team is instrumental in expanding Airbnb’s reach and offerings beyond accommodations. They focus on recruiting quality hosts and executing global strategies to drive growth and market expansion. Within CBO, the Global Markets Team tailors Airbnb’s services to meet local demands, ensuring strategies resonate effectively across supply, demand, and other operational areas.

We are currently seeking a Business Operations and Growth Lead to join our Australia and New Zealand (ANZ) team, working closely with the Country Manager to scale growth and optimize community programs. This is a Sydney-based role requiring in-person presence with flexible working days.

Key Responsibilities

• Coordinate cross-functional teams to align with ANZ business objectives alongside the Country Manager.
• Lead weekly business operations meetings, promoting meaningful discussions and tracking progress of key initiatives.
• Utilize diverse internal and external data to analyze trends, delivering insights and actionable strategies to regional leadership.
• Manage daily business analytics, forecasting changes, and adjusting plans to enhance growth and reduce risks.
• Oversee end-to-end execution of multi-departmental projects—from defining problems and ideal solutions to collaboration and delivery across demand, supply, and regulatory areas.
• Support the Country Manager in communicating key metric performance through concise business reviews for senior leadership.

Desired Qualifications and Experience

• At least 10 years of professional experience combining business growth, analytics, and project management, preferably in entrepreneurial settings.
• Demonstrated ability to independently drive projects from concept through completion.
• Comfort navigating and making decisions amidst uncertainty and ambiguity.
• Experience or familiarity with AI tools is beneficial.
• Exceptional verbal and written communication skills suitable for all organizational levels.
• Proven expertise in storytelling, influencing, and uniting diverse teams with compelling qualitative and quantitative data.
• Capability to balance detailed execution with broader strategic perspectives.
• Strong multitasking and prioritization aptitude, coordinating support across functions to meet goals.
• Excellent organizational skills with meticulous attention to documentation of processes and decisions.
• History of successfully implementing and scaling initiatives across global, distributed teams.
• Experience collaborating cross-functionally with various departments.
• Proactive, hands-on approach focused on rapid implementation.
• Proficiency manipulating large datasets in Excel is required; SQL skills are highly preferred.

Diversity and Inclusion

Airbnb actively seeks to engage a diverse talent pool to foster innovation and creativity. We encourage all qualified candidates to apply.