Business Development & Sales Executive

About the Role

Safyon, recognized as India's pioneering gym and fitness cleaning brand, is seeking a Business Development Executive (BDE). This position primarily focuses on managing customer calls, delivering outstanding support, and effectively handling queries and concerns related to B2C sales. The role offers a competitive monthly salary ranging from ₹15,000 to ₹30,000, with ample opportunities for professional advancement within an energetic work environment.

Key Responsibilities

• Professionally manage incoming customer calls ensuring efficiency and courtesy.
• Resolve customer questions, concerns, and complaints utilizing a solution-oriented approach.
• Keep detailed and precise records of all customer interactions and necessary follow-ups.
• Provide timely, accurate information to assist customers in resolving their issues.
• Collaborate with internal teams to escalate and address complex customer problems.
• Achieve designated performance standards including call handling duration, customer satisfaction, and resolution effectiveness.

Candidate Requirements

• Minimum education: Graduate degree.
• Experience: Between 2 to 3 years in relevant roles.
• Proficiency in handling and resolving customer complaints with professionalism.
• Capability to offer pertinent information and escalate intricate issues appropriately.
• Willingness to work six days a week during daytime shift hours.