Business Development Officer - SME Sales

Role Overview and Key Responsibilities

The Business Development Officer will focus on expanding Mashreq's SME banking portfolio. Core objectives include sourcing new business banking current accounts and ensuring these accounts meet targeted funding levels. The role demands proactive prospecting in designated markets through calls and face-to-face meetings, consistently striving to meet monthly financial goals.

The officer will be responsible for ethically promoting and selling a comprehensive suite of business banking products and services, including foreign exchange, trade services, bancassurance, and deposit accounts, thereby generating fee income for the bank.

Client Relationship Management

Maintaining and nurturing client relationships to maximize cross-selling opportunities is essential. The officer will serve as a key point of contact, managing objections professionally to increase product uptake rates.

Compliance and Reporting

The role requires strict adherence to the bank's Know Your Customer (KYC) and Anti-Money Laundering (AML) policies during onboarding and ongoing client management. Accurate and timely documentation of sales activities in Daily Sales Reports and Customer Relationship Management (CRM) systems is mandatory.

Marketing and Team Participation

Engagement in micro-marketing initiatives, such as participating in business banking events and other direct marketing efforts, is expected. Collaboration in team functions including morning briefings, training sessions, compliance and fraud education, and participation in Lean and rewards programs rounds out the role's responsibilities.