Business Development Executive (BDE)

Job Overview

We are seeking a proactive and dynamic Business Development & Sales Executive to drive sales growth for our organization. This role involves converting inquiries into confirmed bookings through various communication platforms such as phone and WhatsApp, while fostering strong customer relationships.

Key Duties

• Reach out to potential and existing clients, explaining our products and services using approved sales materials.
• Respond to customer questions about packages, pricing, promotions, and company details.
• Assess customer needs and recommend appropriate packages.
• Turn inquiries into confirmed bookings and consistently meet monthly sales goals.
• Follow up on leads via telephone calls, WhatsApp messages, and emails.
• Develop and nurture long-term customer relationships.
• Accurately update customer information within the CRM or database systems.
• Manage bookings and payment processes with precision.
• Professionally resolve customer complaints while protecting the company reputation.
• Collaborate closely with the operations team to deliver a smooth customer experience.
• Maintain detailed records of customer interactions, calls, follow-ups, and sales transactions.
• Demonstrate dedication to surpass sales targets and contribute meaningfully to business expansion.

Candidate Requirements

• Graduate degree in any field.
• Strong verbal and written communication skills in English; knowledge of Hindi is a plus.
• Excellent interpersonal abilities combined with persuasive negotiation skills.
• Comfortable handling outbound sales calls and responding to inbound inquiries.
• Proficient with Microsoft Excel, Word, email applications, and CRM software.
• Quick learner able to master product knowledge and effectively present information to customers.
• Calm demeanour, positive mindset, and capability to handle rejection professionally.
• Self-driven, goal-oriented, and passionate about sales.
• Prior experience in business development, sales, telesales, inside sales, or customer relationship management is preferred.