Business Delivery Specialist - Medical Operations

Role overview

This position sits within the Group Health and Medical Services team and supports the line manager in keeping Qatar Airways’ medical facilities running efficiently. The role is focused on improving resource use, patient care, regulatory adherence, operational performance, safety, and service quality. It also includes following up on the manager’s operational actions to help ensure work is completed on schedule and to the required standard.

Key responsibilities

• Partner with the line manager to help shape the department’s long-term strategic direction.
• Support the rollout of expansion initiatives and make sure operational plans stay aligned with wider business goals and better patient service.
• Oversee daily business activities to support smooth service delivery and efficient use of resources.
• Work with the line manager to design and implement improvements that raise care quality and operational effectiveness.
• Track performance indicators, review results, and recommend adjustments where needed.
• Coordinate with medical and non-medical teams to improve patient experience and satisfaction.
• Act as a link between departments so communication and workflow remain seamless.
• Review spending patterns, monitor budgets, and look for ways to improve financial efficiency.
• Promote adherence to health, safety, and continuous improvement standards.
• Support the rollout of staff development initiatives to strengthen capability and performance.
• Guide administrative and support staff to keep business operations running effectively.
• Encourage learning and professional growth across the team.
• Help build a cooperative, positive, and high-performing workplace.
• Ensure all company policies, procedures, and standards are followed consistently.

Requirements

• Bachelor’s degree or an equivalent qualification, plus at least 4 years of relevant work experience.
• Strong command of English.
• Ability to map operational processes and use improvement tools such as Lean for resource optimization.
• Good working knowledge of MS Office.
• Strong numerical understanding, including reading and interpreting profit and loss statements.
• Analytical capability for working with data.
• Experience using Power BI.
• Solid familiarity with international accreditation standards, including Joint Commission International (JCI).
• Knowledge of project planning and execution.

Additional information

Job reference: 234363

Location: Qatar, Doha

Job family: Corporate & Commercial

Application closing date: 2026-07-19

About the employer

The organisation is a large, fast-growing global airline group with operations across multiple businesses. It is known for ambitious growth, high standards, and a culture that encourages innovation, determination, and continuous progress.

Application note

Interested candidates were asked to submit an application form and upload a CV for review.