Business Analyst

Job Summary

This position is for a Business Analyst on a 3-month contract role based in Toronto, Ontario, working in a hybrid setting with 2 days onsite weekly. The role involves supporting the e-messaging initiative and collaborating with a small team of 5-6 members.

Role Responsibilities

• Manage and organize extensive operability and reliability documentation spanning more than ten years, covering Production, Build/Staging, and Test/Development environments.
• Work closely with internal and external auditors, operational standards teams, process specialists, and technical subject matter experts to review and streamline documentation.
• Provide timely support for e-messaging operations across 140 lines of business under tight deadlines.
• Prepare and deliver reports, proposals, and presentations to peers, facilitating communication across multiple professional relationships.
• Critically assess current processes and challenge existing perceptions to improve standards and procedures.

Candidate Requirements

• Must have post-secondary education with 5-7 years of overall professional experience.
• At least 3 years of direct experience in e-messaging.
• Proficient with Microsoft products and tools.
• Strong interpersonal and communication abilities to negotiate and present ideas effectively.
• Self-motivated and capable of working independently.
• Agile methodology experience is preferred.
• Familiarity with technical application configuration and documentation is an advantage.

Work Environment & Additional Information

• Comfortable handling fluctuating periods of workload intensity.
• Commitment to establishing and maintaining strong collaborative relationships within and beyond the immediate team.
• Part of an eMessaging team responsible for maintaining critical digital channels serving over 95,000 employees and 28 million customers.

Compensation

The role offers an hourly wage between 60 and 64 Canadian dollars per hour.

Equal Employment Notice

The company pledges to maintain an equitable work environment with transparent compensation adhering to legal standards.