Job description

Role Overview

We are expanding our Business Management team and seeking a Business Analyst II to lead Property & Casualty insurance implementation projects. The role involves working closely with clients and cross-functional teams to convert business requirements into effective technology solutions. This position requires independent gathering and documentation of business needs, supporting Agile delivery, validating solutions, and enhancing business processes while deepening expertise in the insurance field.

Key Responsibilities

Independently gather, analyze, and document moderately complex business, functional, and non-functional requirements for client projects.
Assist in backlog refinement and sprint planning by creating user stories, defining acceptance criteria, updating requirements, and tracking open questions with tools like Azure DevOps or JIRA.
Collaborate with Development, QA, and cross-functional teams to ensure clear understanding and successful delivery of requirements.
Conduct data and root cause analysis to uncover inefficiencies, workflow enhancements, recurring problems, and process optimization opportunities.
Develop clear business process workflows and documentation tailored to both technical and business stakeholders.
Participate in solution walkthroughs and validation sessions to verify alignment with documented requirements and business operations.
Support User Acceptance Testing by helping to create test scenarios, validating results, recording defects, and monitoring issue resolution collaboratively.
Contribute to change management efforts by documenting updates, assessing impact, and communicating changes alongside senior analysts.
Engage in client meetings and workshops, accurately recording decisions, assumptions, risks, action items, and pending questions.
Estimate effort for analysis tasks, proactively communicate blockers, identify gaps, raise scope concerns, and signal schedule risks.

Technical and Interpersonal Skills

Practical knowledge of Agile, Scrum, Waterfall, and hybrid delivery frameworks.
Basic understanding of Property & Casualty insurance operations such as policy administration, billing, and claims processing.
Experience with business analysis and backlog management tools including Microsoft 365, Azure DevOps (ADO), and JIRA.
Awareness of API integration, automation, and cloud technologies; familiarity with AI, machine learning, or predictive analytics is advantageous.
Excellent written communication capable of producing organized, clear documentation.
Strong facilitation and communication skills to effectively bridge technical and non-technical audiences.
A collaborative mindset with problem-solving aptitude and a proactive approach to improvement.
Self-driven with ownership mentality, adaptability to shifting priorities, and a commitment to professionalism and confidentiality.

Qualifications and Experience

Bachelor's degree in Business, Insurance, Information Systems, Finance, or a related discipline.
2 to 4 years of business analysis experience, preferably with exposure to Property & Casualty insurance.
Entry-level certifications such as Certified Scrum Master (CSM), SAFe Agilist, ECBA, or CCBA are beneficial.
Familiarity with insurance platforms like Duck Creek, Guidewire, or BriteCore is preferred.

Additional Information

Full-time role primarily scheduled Monday through Friday, 8:00 AM to 5:00 PM local time, with flexibility for occasional after-hours work.
Remote work option or office locations available in Springfield (Missouri), Puerto Rico, or Honduras.
Travel may be required as needed.

Benefits and Culture

Join a team that values bringing your authentic self, continuous learning, collaboration, and delivering impactful results. This role offers hands-on experience in impactful insurance implementation initiatives, opportunities to enhance your technical and consulting skills, and career growth within a supportive environment.

Competitive salary and annual bonus
Comprehensive health, dental, and vision insurance
Flexible workplace arrangements
Professional development and continuing education support
Career advancement pathways
Paid leave and company holidays
Retirement savings programs
Wellness and employee assistance programs
Team-building events and company-sponsored activities
Remote working options

About Our Company

Next Level Solutions specializes in digital transformation and IT services tailored exclusively to the Property & Casualty insurance sector. Our agile and cost-efficient approach utilizes both onshore and nearshore resources to provide unique, high-quality solutions, ranging from system integration to new digital capability delivery, ensuring superior collaboration and a competitive advantage in the insurance industry.