Business Analyst

About the company

Miller Insurance Services LLP is a long-established independent insurance broking business headquartered in London and working across international markets, including Lloyd’s. With more than 1,000 employees and 10 overseas offices, the firm advises clients from Europe to the Caribbean and supports intermediaries, direct insureds, and reinsurers. The business has been operating for over 120 years and is known for specialist expertise across a range of areas.

What it’s like to work here

The company describes its culture as one that gives people room to grow and develop, whether they are just starting out or taking the next step in their career. The team is made up of motivated, collaborative people who value each other’s contribution and work together toward outcomes that benefit the wider business.

Role overview

This opening is for an Insurance Specialist Business Analyst to join the Technology, Data and Innovation team. The role focuses on shaping requirements, ranking the product backlog, and working closely with the Product Manager and business stakeholders to support the product vision and roadmap.

Key responsibilities

• Carry out analysis and research to create a shared understanding between business teams and the delivery team around deadlines, requirements, and expected outcomes, while documenting the current and future business processes.
• Collect business input and translate it into process improvements, making sure the proposed solutions support strong business performance, are delivered efficiently, and meet technical standards.
• Partner with the Product Manager to understand product direction and help define the roadmap.
• Make sure every user story or epic links back to Miller’s wider strategy and the relevant Objectives and Key Results (OKRs).
• Break larger initiatives and features into user stories small enough to be completed within a single sprint.
• Strengthen the team’s commercial awareness so they understand the purpose behind each initiative, feature, and story, with an emphasis on solving user problems while keeping the broader context in mind.
• Work with the team to shape, improve, and prioritise backlog items, ensuring user stories have clear acceptance criteria and deliver maximum business value.
• Maintain and manage development backlogs and actively participate in Agile activities such as daily stand-ups, sprint planning, retrospectives, and sprint reviews.
• Help coordinate and actively contribute to testing of new and existing systems so they provide the intended user value, and support the team in delivering initiatives and features against agreed OKRs.
• Work closely with developers and testers throughout delivery to keep progress on track and ensure they have the support needed to deliver business priorities in the right sequence.
• Follow Miller’s policies, procedures, training, systems, and controls, and ensure compliance with all relevant legal, regulatory, and financial crime obligations.
• Observe all external requirements applicable to the role, including Lloyd’s byelaws and FCA rules.
• Represent Miller positively and consistently reinforce the company’s brand and values in the market.

Benefits

• Competitive salary package.
• 10% pension contribution from Miller, with matching employee contributions up to an additional 5%.
• Private medical insurance.
• Medicare cash plan.
• At least 25 days of annual leave, with an option to purchase additional leave.
• Life assurance.
• Income protection.
• Critical illness cover.
• Enhanced maternity, paternity, adoption, and shared parental leave.

Additional information

The role is based in London and is full-time, onsite.