Business Analyst

Role overview

An experienced IT Business Analyst is needed to support a major operational uplift within product teams for a client in Auckland. The role suits someone who thrives in complex environments, enjoys shaping structure, and can turn process improvement into measurable business outcomes.

What you'll be doing

• Lead work that improves operations across technology and product teams.
• Bring clarity and structure to complex delivery and support environments.
• Help design and implement better processes that strengthen service performance.
• Work with technical teams and stakeholders to guide conversations and move initiatives forward.
• Support improvements in governance, service reliability, and operational maturity.
• Contribute to the development of sustainable operating practices and standards across multiple teams.

Required experience and capabilities

• Proven background as an IT Business Analyst in enterprise technology settings.
• Valid SV Security Clearance is mandatory for this position.
• Hands-on experience with ITSM platforms such as Cherwell, or similar tools.
• Practical exposure to operational governance, SOP creation, and service improvement activity.
• Confidence working with both technical specialists and senior stakeholders.
• Experience around infrastructure, cloud, enterprise applications, identity and access management, or SRE practices will be viewed favourably.

Benefits and engagement details

• Opportunity to influence meaningful operational change in a large, complex environment.
• Work closely with experienced leaders and technical teams.
• Fortnightly pay cycle.
• Dedicated customer experience support throughout the contract.
• Access to contractor community support and related benefits.

Important note

You must already hold SV security clearance to be considered for this opportunity.

About the engagement

This is a contract position based onsite in Auckland, New Zealand. The assignment is with a client team focused on improving operational standards across product groups. No fixed duration was stated.