Branch Sales Manager - Mortgage Finance

Overview

The Branch Sales Manager will be tasked with driving customer acquisition, managing relationships, and ensuring profitability within the designated geography and customer segments. Their role centers on business expansion and sustaining growth.

Key Responsibilities

• Establish and nurture relationships while gaining a comprehensive understanding of the Approved Project process.
• Oversee channel partners and Direct Selling Agents (DSA).
• Implement local marketing campaigns and execute promotional activities.
• Engage in direct sourcing opportunities.
• Manage collections in cases where assigned customers become delinquent.
• Demonstrate a deep understanding of customers' businesses.
• Coordinate pre- and post-disbursement operations.
• Recognize and assess risks associated with customers' businesses.
• Maintain in-depth familiarity with company processes and policies.
• Advise customers on mortgage-related financial needs.
• Address and resolve customer complaints promptly.
• Recruit and manage channel and DSA personnel.
• Ensure the quality of the loan portfolio.
• Conduct individual tasks such as contact point verification, cold calling, file closing, awareness calls, and supporting soft collections for delinquent accounts.

Required Skills and Attributes

• Strong target orientation with the ability to perform under pressure.
• Excellent communication and empathetic interpersonal skills.
• Proficient prioritization abilities.
• Comprehensive product knowledge of home loans and loans against property.

Experience and Education

• 2 to 5 years’ experience in mortgage finance, preferably with exposure to low ATS home loans.
• At least 2 years post-qualification experience in banking or NBFCs focusing on home finance.
• Minimum educational qualification: Graduate or equivalent.