Branch Operations Executive - Kunnamkulam

Overview

This position is accountable for overseeing daily operational, financial, commercial, and administrative tasks of the branch while ensuring strict adherence to both regulatory and company policies.

Key Responsibilities

• Execute financial procedures such as receipting, banking, and reconciliation of policy payments including cash, cheques, and demand drafts with complete accuracy and timeliness.
• Manage vendor registration, invoice processing, and payments in compliance with procurement policies and encourage vendors to adopt electronic fund transfers.
• Support branch setup activities coordinating with IT, infrastructure, banking, and support teams to enable smooth operations.
• Administer advisor licensing processes and provide sales support through contact updates, coordinating training and reward programs, and enhancing communication channels within the sales team.
• Ensure legal, compliance, and taxation matters are addressed promptly including tax remittances, statutory displays, compliance reporting, and adherence to anti-money laundering protocols.
• Manage the advisor commission process ensuring timely payments, handling inquiries, promoting NEFT among advisors, and distributing tax certificates adequately.
• Provide HR, IT, and administrative support including managing employee joining and exit formalities, IT issue resolution, and overseeing housekeeping and security services.
• Process new business underwriting by verifying applications for accuracy, facilitating medical report collection, and ensuring timely issuance of policies and related documents.
• Deliver excellent customer service by resolving queries at first contact, verifying claim documentation, processing customer requests accurately within stipulated timelines, and maintaining up-to-date customer data.
• Contribute actively to revenue generation and cost-saving initiatives by promoting electronic payment options, participating in persistency drives, curbing fraudulent activities, and controlling branch expenses.

Challenges

• Achieving high accuracy amidst evolving processes and limited system validations while managing extended working hours and fluctuating workloads.
• Maintaining confidentiality with minimal infrastructure support.
• Operating multiple systems despite connectivity challenges.
• Ensuring sales teams adhere to both internal and external compliance requirements.

Additional Information

• The role demands safekeeping of keys including cash boxes and office keys.
• Coordinating internal and external training programs as per the training head’s guidelines.
• Engaging in fraud investigation assistance and collaboration with claims and compliance teams as required.
• Inventory management of sales promotion material and marketing collateral is an essential function.
• Daily opening and closing of office premises must be ensured promptly.