Branch Operations and Compliance Manager - CSE Latur

Job Overview

The position requires managing daily operational, financial, commercial, and administrative functions within the branch, ensuring full adherence to organizational and regulatory standards.

Challenges

• Maintaining flawless accuracy across diverse and rapidly evolving processes despite limited technological validations.
• Preserving confidentiality of all sensitive data and documents without robust infrastructure support.
• Operating over 15 different software systems with bandwidth and connectivity limitations.
• Managing sales personnel interactions to guarantee compliance with internal and external protocols.

Key Responsibilities

• Accurately managing financial operations including receipting, banking, reconciliation, petty cash management, and counterfeit currency detection.
• Handling advisor licensing procedures, sales support activities such as updating advisor contacts, coordinating training, and preparing MIS reports.
• Providing commercial support by sourcing and registering vendors, processing bills, managing lease agreements, and facilitating new branch setup coordination.
• Ensuring compliance with legal, tax, and statutory requirements, including tax remittances, responding to authorities, AML practices, and business continuity plans.
• Managing advisor commission processing, resolving related queries, and administering HR/IT/admin support including employee joins/exits, IT issue escalation, and facility management.
• Overseeing underwriting and new business processes to guarantee data accuracy and timely document handling for policy issuance.
• Delivering prompt and courteous customer service, ensuring issue resolution, claims processing, and assistance with customer data accuracy.
• Contributing actively towards revenue generation by promoting electronic payment enrollments, assisting in persistency drives, engaging customers for upselling opportunities, and mitigating policy lapses.
• Monitoring and addressing cheque dishonour cases, detecting and reporting fraudulent claims and policies, and implementing cost-saving measures at the branch.
• Supporting sales force management with recruiting, licensing, resource management, sales promotion, inventory oversight, and assisting in compliance investigations.