Job description

Overview

Join a leading African banking group with over a century of history, combining deep local roots and extensive regional and international expertise. This role offers a chance to contribute meaningfully to our growth and future direction, fostering your career in a dynamic environment.

Job Purpose

The Branch Manager is responsible for spearheading exceptional retail business performance through effective leadership, robust team development, and ensuring operational excellence across branches managing up to 50 employees or focusing on single customer segments.

Key Responsibilities

Lead the execution of business and service strategies to achieve Retail and Business Banking growth and performance objectives within the branch.
Foster a high-performance culture among the branch team, ensuring business plans are met.
Maintain operational rigor and ensure compliance with all operational and regulatory guidelines to sustain a healthy business environment.
Drive business performance by managing branch sales, portfolio growth, cost efficiency, credit control, and customer satisfaction indicators.
Establish and maintain strong relationships with key clients and stakeholders, including regular visits and documentation.
Identify local business drivers and problems impacting branch results and propose suitable improvements or service enhancements.
Develop and optimize branch resources—financial, human, and physical—in alignment with annual planning directives.
Build, support, and coach a high-performing team through comprehensive performance management and training initiatives.
Ensure compliance with company policies and regulatory standards; oversee audits and report incidents following established procedures.
Manage branch expenses and operational budgets responsibly, adhering to approval processes for significant expenditures.
Enhance customer service quality and consistently exceed customer expectations through attentive staff management and service score monitoring.
Maintain high standards for branch equipment and service points (e.g., ATMs), coordinating with relevant teams to ensure optimal performance.
Embed a positive risk culture and adhere strictly to risk management frameworks, engaging in ongoing proactive control improvements.
Engage effectively with regulatory bodies and union representatives where applicable, completing mandatory training punctually.

Candidate Profile and Skills

Proven leadership capabilities with strong people management, coaching, and team-building skills.
Excellent communication, presentation, and relationship-building abilities internally and externally.
Strong analytical and decision-making skills supported by sound business acumen.
Experienced in credit appraisal, credit risk management, and operational risk oversight.
Expertise in enhancing customer experience and performance management.
Solid stakeholder engagement, negotiation, and influencing competencies.
Knowledgeable on external market environments and commercial effectiveness strategies.
Proficient in resource management, planning, and change management.
Familiar with core banking IT systems such as Flexicube.
Good PC literacy.

Qualifications and Experience

Minimum university degree in Business, Commerce, Management Studies, or related discipline; postgraduate qualifications advantageous.
At least 5 years of banking or financial services experience, including a minimum of 3 years in branch management with a consistent performance record.
Comprehensive understanding of Retail and Consumer Business segments, branch operations, and controls.
Demonstrated success in customer service and complaint resolution management.
Hands-on experience in sales management and leading direct sales teams.
Experience managing large teams effectively.
In-depth knowledge of banking regulations, product strategies, and operational policies.
Up-to-date insights into competitor activity and local market dynamics.

Core Values

Trust
Resourcefulness
Stewardship
Inclusivity
Courage

Branch Manager - Retail and Business Banking