Branch Manager - Agency - Mayur Vihar (Delhi Metro)

Role overview

This position is focused on improving customer profitability through a structured approach to cross-selling and upselling. The role also involves refining processes to improve marketing returns, strengthening team performance, and ensuring a smooth customer onboarding experience that supports lead generation and business growth.

Key responsibilities

• Drive higher customer profitability by executing an effective cross-sell and upsell strategy.
• Continuously improve business processes to strengthen marketing ROI.
• Lead a team of 45 sales managers and manage a skip-level group of about 50 Direct Sales Executives.
• Introduce proven practices that improve customer onboarding and create additional leads through better servicing.
• Increase productivity across the sales team and deliver on sales targets.
• Support field teams by accompanying them on calls and offering coaching and performance-based feedback.
• Focus on retaining talent and reducing attrition within the team.
• Keep morale and engagement high by giving constructive feedback and creating a positive work environment.
• Promote strong business ethics and set clear expectations for direct reports and peers.
• Ensure business generated is of high quality and remains persistent over time to support long-term profitability.

Additional information

This role requires strong leadership, team management, and sales execution capabilities in an onsite branch-based environment.