Branch Administrative and Operations Manager - Sikkim

Role Overview

This position is tasked with managing the daily operational, financial, commercial, and administrative duties of the branch with full adherence to regulatory and organizational standards.

Challenges

• Maintaining impeccable accuracy across diverse tasks amid frequently changing procedures and organizational policies
• Preserving confidentiality despite infrastructure limitations
• Handling multiple software systems under bandwidth and connectivity constraints
• Effectively managing sales team behavior to ensure compliance

Key Responsibilities

• Ensure prompt execution of financial processes including receipting, banking, reconciliation with 100% accuracy
• Implement cash management with vigilance against counterfeit currency and handle cheque dishonour cases
• Safeguard branch assets including multiple keys and cash boxes
• Manage procurement processes, vendor registration, bill payments, and lease agreements in accordance with guidelines
• Coordinate new branch establishments liaising with IT, infrastructure, banking, and other functions
• Oversee advisor licensing, sales support, contact updates, rewards, recognition, and training coordination
• Timely payment of professional and contract taxes and representing the company in compliance hearings
• Ensure statutory compliance including AML guidelines and BCP adherence
• Manage advisor commissions, encourage NEFT use, and resolve commission-related queries
• Support HR/IT/Admin including employee onboarding/offboarding, IT issues, housekeeping, security, and resource bookings
• Scrutinize new business applications and facilitate fast processing, report handling, and policy documentation delivery
• Provide prompt and accurate customer service ensuring first contact resolution and processing customer requests efficiently
• Drive revenue generation and conservation via customer engagement, NEFT promotion, persistency initiatives, fraud prevention, and cost savings
• Support sales management MIS, recruitment follow-ups, inventory of sales materials, fraud investigations, and agent licensing processes

Additional Information

This role requires flexibility for extended working hours and handling seasonal volume spikes. Maintaining confidentiality and operating with limited infrastructure support are critical. Over 15 systems may be used regularly despite connectivity challenges.