BPO Telecaller

Job Overview

We are seeking a skilled Telesales Executive to drive sales through proactive and persuasive phone communication. This role involves interacting with both prospective and current customers to present product or service details, answer their questions, and successfully close sales while maintaining a professional and customer-centric attitude.

Key Duties

• Initiate outbound calls to potential clients aimed at promoting products or services.
• Manage inbound customer calls addressing inquiries regarding products, services, or ongoing deals.
• Effectively convert leads into sales by clearly communicating the benefits and features.
• Keep customer databases up to date with accurate and pertinent information.
• Follow up on leads, previous interactions, and existing customers to encourage repeat purchases.
• Handle customer questions, resolve any complaints, and offer appropriate solutions to ensure satisfaction.
• Meet or surpass daily and monthly sales goals, contributing to the overall team performance.
• Maintain current knowledge about product attributes, pricing structures, and promotions to provide reliable information.
• Compile sales performance reports on a daily, weekly, and monthly basis for managerial review.