Bookkeeping Outsourcing Manager

About Xeinadin

Founded in 2019, Xeinadin unites leading business advisory and accountancy practices across the UK and Ireland with a common vision to innovate accountancy. We focus on delivering trusted, locally-based business advice to SMEs through strong relationships. Our network, consisting of over 3000 professionals working collaboratively, leverages shared expertise to unlock full potential.

Our Kilkenny office offers proactive accounting, taxation, and advisory services to many owner-managed businesses and small to medium enterprises. Bookkeeping services operate via a dedicated offshore team in India, supported by experienced professionals in Ireland.

Role Overview

We are seeking a skilled, energetic Irish Bookkeeping Outsourcing Manager to lead and oversee our bookkeeping outsourcing operations from the Kilkenny office. This critical leadership role ensures delivery of high-quality bookkeeping work, exceptional client service, and effective communication links between our Irish practice, clients, and offshore team.

Key Responsibilities

• Lead and supervise the offshore bookkeeping team in India, providing clear guidance, coaching, and support.
• Conduct regular team meetings and evaluate performance through reviews.
• Participate in recruitment and onboarding processes for new bookkeeping staff.
• Monitor and assess productivity, utilization, and overall team performance.
• Manage the complete bookkeeping workflow within the outsourced function, assigning tasks based on deadlines, complexity, and capacity.
• Ensure punctual and accurate delivery of all client work.
• Coordinate priorities between offices in Ireland and India.
• Develop and maintain strong client relationships, managing bookkeeping inquiries and operational communications.
• Understand clients’ processes and expectations to ensure high satisfaction.
• Oversee client onboarding and seamless transitions to the offshore team.
• Maintain consistency, accuracy, and compliance with Irish bookkeeping standards across all projects.
• Develop and update bookkeeping procedures and best practices.
• Identify and implement efficiency improvements, including enhanced automation and cloud accounting solutions.

Candidate Requirements

• Experienced Irish bookkeeper with solid practice background.
• Strong leadership skills with ability to manage and inspire an offshore team.
• Excellent interpersonal and client relationship management skills.
• Proficient in planning, process improvement, and operational problem-solving.
• Confident communicator, comfortable coaching team members and interacting with partners to enhance service quality.

Additional Information

• This is an office-based role located in Kilkenny, Ireland.
• Salary is competitive and reflective of experience.

Benefits Package

• Company pension scheme
• 25 annual leave days plus bank holidays, with options for additional leave based on seniority
• Possibility to purchase up to 5 extra annual leave days, totaling a maximum of 30 days per year
• Business closure over Christmas period*
• Life assurance valued at four times annual salary
• Enhanced family leave policies
• Improved company sick pay provisions
• Access to a confidential, 24/7 employee assistance program
• Corporate discounts platform
• Flexible benefits allowing opt-in to selected insurance plans (dependent on seniority and self-funded at corporate rates), such as critical illness cover, cash plans, cycle to work scheme, eye care, and dental coverage
• Note: Benefits are subject to business needs and exceptions.