Billing and Invoicing Specialist

About Us

goFLUENT is revolutionizing global language learning by enabling companies to implement comprehensive digital training strategies. Their platform uniquely combines AI technology, an extensive content library, and human interaction. As a mission-driven SaaS company with over 1000 employees worldwide, goFLUENT advocates equal workplace success opportunities regardless of language barriers.

Job Summary

We seek a collaborative and analytical Billing Specialist to facilitate client engagement with our language training products. This role involves supporting learners across French, Italian, German, and Moroccan markets alongside a diverse international team.

Key Duties

• Manage the enrollment and deployment of language training for learners, coordinating with Customer Success, Registration, and Group Lessons teams to ensure client satisfaction.
• Handle modifications during training like credit reallocations and deadline adjustments, acting as the main liaison for client or internal requests.
• Inform Customer Success or Account Executives about critical client concerns or needs promptly.
• Produce and distribute administrative reports for internal stakeholders and supply data to Learning Consultants to enhance learner participation.
• Validate pre-invoices twice monthly, dispatch them through preferred channels, and diligently follow up on outstanding payments via email and phone calls.

Why This Role Excites

• Engage in detailed-oriented tasks ideal for precision-focused individuals.
• Collaborate within a supportive and dedicated team atmosphere.
• Leverage advanced skills in Microsoft Office (especially Excel) and Google Workspace (notably Google Sheets) to optimize workflows.
• Employ robust analytical thinking to proactively resolve challenges.

Qualifications and Skills

• Demonstrated experience in administrative support roles.
• Fluency in written and spoken English is mandatory; knowledge of Italian, German, French, or Spanish is highly advantageous.
• Strong communication and teamwork abilities.
• Excellent problem-solving capabilities to foresee and address potential issues efficiently.

Benefits and Culture

• A dynamic startup-like environment within a secure, established 26-year-old Swiss company.
• Opportunity to learn from industry leaders and language market experts.
• Work within a global, vibrant, and innovative culture.
• Comprehensive onboarding and mentorship programs to fast-track success.
• Access to world-class language learning by becoming a goFLUENT learner across 49 business languages.
• Flexibility to work from any of the company's 20+ global offices.
• Participation in engaging team-building activities.

Work Conditions

• Standard workweek: Monday to Friday, 9:00 AM to 6:00 PM.
• Eligibility for one remote workday per week after three months of service.
• Observance of public holidays corresponding to assigned markets (French, German, Italian, or Moroccan).