Job description

Role overview

This opportunity is posted for a partner organization, which will handle all applications and the next steps in the hiring process. The employer is seeking a Benefits Operations Specialist in Ireland for a globally distributed, fully remote team.

The position is centered on smooth, large-scale international benefits administration. You will support employees and clients across several countries by keeping benefits processes running accurately and efficiently. The work involves handling daily operations, answering employee questions, managing data in multiple systems, and making sure benefits information is communicated clearly and administered correctly. It is a good fit for someone who enjoys structured operations work, solving problems, and providing dependable service in a fast-moving HR environment.

Key accountabilities

Offer clear, timely assistance to employees and clients on benefits administration, enrollment, coverage, and related questions.
Track, manage, and close support tickets and escalations using tools such as Zendesk and email.
Perform accurate data tasks such as entering, checking, extracting, and maintaining information across several systems.
Support core benefits workflows, including invoicing, billing, enrollment updates, and platform changes.
Work closely with internal stakeholders to understand needs and provide consistent, reliable solutions.
Keep operational guides, standard procedures, and internal knowledge resources current.
Look for ways to improve processes and increase efficiency through automation.
Research issues and document findings in internal knowledge systems.
Use operational feedback and data insights to help improve benefits programs.
Contribute to the effective daily running of international benefits operations.

Requirements

Background in HR operations or benefits administration, preferably in a global, EOR, or PEO setting.
Good knowledge of employee benefits processes, including enrollment, invoicing, and plan administration.
Hands-on experience with ticketing platforms such as Zendesk or similar tools.
Strong accuracy and attention to detail when working with complex data in multiple systems.
Well-developed organization and time management skills with the ability to handle several tasks at once.
Strong written and verbal communication skills with a service-oriented approach.
Ability to work independently in a fast-paced, fully remote, distributed environment.
Analytical thinking with an eye for patterns, issues, and process improvements.
Professional fluency in English, both spoken and written.
Comfort working across different tools, platforms, and international stakeholders.

Benefits and perks

Fully remote setup with the flexibility to work from anywhere.
Competitive pay aligned with experience and market benchmarks.
Flexible working hours to support work-life balance.
Paid time off and wellbeing support.
Parental leave support.
Mental health and wellbeing resources.
Learning and development budget for ongoing growth.
Home office setup and equipment support.
Opportunity to work in a multicultural global HR operations environment.
Exposure to international benefits programs across multiple countries and systems.

Data processing and hiring notes

Applications are reviewed through an AI-assisted matching process designed to assess fit against the role’s main requirements. The strongest matches are shortlisted and shared with the hiring company, while interviews and final hiring decisions are handled by their internal team.

By applying, you acknowledge that your personal data may be processed to evaluate your candidacy and shared with the hiring employer in line with applicable data protection laws, including GDPR. You may exercise rights such as access, correction, deletion, and objection. AI tools may also be used to assist with parts of the recruitment workflow, such as reviewing applications and analyzing responses, but human judgment remains central to final decisions.

Benefits Operations Specialist