Benefits Account Manager
Calhoun, Gabon (Hybrid) · Full Time
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- Experience
- 3–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Hybrid
- Education
- Bachelor’s degree preferred
- Eligibility
- Candidates with 3–5 years of relevant account management and customer service experience, ideally with insurance or employee benefits exposure, are encouraged to apply. A bachelor’s degree is preferred, but not stated as mandatory.
- Resume
- Required to apply
Where you'll work
Job description
Company Overview
Starr Mathews Insurance is a locally owned independent agency that has served North Georgia and Tennessee since 1920. The company emphasizes treating employees as valued contributors rather than numbers and focuses on supporting clients’ business needs, especially Employee Benefits plans, through partnerships with strong insurance carriers and competitive pricing.
Role Summary
This full-time Benefits Account Manager position is based in Calhoun, GA, with the possibility of reporting to another office after training. The role includes hybrid flexibility, blending on-site work with some work-from-home time. The position centers on managing client accounts, supporting benefits enrollment, communicating with insurance carriers, keeping records accurate, and delivering high-quality service to both clients and benefits sales executives.
Core Responsibilities
- Oversee assigned client accounts and maintain strong, long-term relationships.
- Support employees and clients through benefits enrollment and related processes.
- Communicate with insurance providers to resolve questions and coordinate coverage details.
- Keep account, claims, and policy records organized, current, and accurate.
- Provide responsive service and day-to-day support to the benefits sales team.
- Help ensure work is completed in line with applicable insurance rules and compliance requirements.
Qualifications and Experience
- 3 to 5 years of experience handling client accounts and delivering strong customer service.
- Working knowledge of benefits enrollment procedures and insurance policy information.
- Clear and professional communication skills for interaction with clients and insurance carriers.
- Strong organization, attention to detail, and ability to manage records and claims carefully.
- Ability to work independently in a hybrid setting.
- Comfort using business software, especially Microsoft Office and Excel.
- Insurance industry experience is an advantage.
- A bachelor’s degree in Business, Insurance, or a related discipline is preferred.
Additional Information
The role is described as hybrid rather than fully remote. After training, the employee may be asked to report to one of the company’s other offices. No salary, openings, or start date were specified in the source.